![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforArbors on Chimney Rock
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/04/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I have two trains of emails in which I have prepared appropriate documentation for the Arbors on Chimney Rock regarding my renters (**** insurance policy), specifically the Declaration statement to both ******* and ********* proving that I did in fact alter my policy when asked in June 2023 by the company. I provided the updated policy in June 2023 in person to ******, front desk worker and when ********* took over management I provided an additional copies November 30, 2023 - current by email. After pointing out the one page Declarations document (Renters Policy) with the updated information to ******* in the office on March 1st, 2024, she wrote back in acknowledgment that they had made a mistake and were submitting it to the regional office for the **** insurance fee of $25.00 for March to be applied to my April statement. Since I could prove a valid renters insurance by email documentation since November 30, 2023 - March 2024 I have emailed ******* back in order to have credits applied to my account and the renters insurance deducted from my statement for the remainder of my lease contract ending August 31, 2024. I am being unfairly charged an additional **** renters fee of $25.00 every month without resolution all the while providing appropriate documentation to the appropriate parties. I can provide the necessary email documentation when contacted by the BBB, thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.