Business ProfileforKP Evolutions LLC

They had been experiencing issues with connections, and had some changes within, we were affected by an outage for about 2 weeks and upon calling them to see if we could get a refund for the time we didn't have internet or have our payment deferred for the amount of days we were out, they said they couldn't do that. This was strike 1. They finally got notice to us after several emails(that they were unresponsive to) that they were having issues and they were changing something within(not sure what exactly, but it was a big change apparently) to fix the problems. They told us they couldn't give us the package we paid for but they could offer us about 4 other HIGHER PRICED packages with the same speeds. We were about fed up at this point, this was strike 2. Strike 3 - We decided to cancel the plan and figure out something else, so we contacted them by phone (which took a couple days of calling) and they put in our cancellation notice. This was the week of February 20th(I forget the exact day). Come March 1st, they take out their payment of over $150 which was totally unexpected as we had plans for that money that we thought we would have because we cancelled.. That money was to be my gas money to go to work. I had to borrow money to have gas for work. As soon as we noticed it came out of the bank we contacted them that day and they said they're sorry we'll issue a refund. Last week(week of ****) I called them and they said they had to get approval from their budgeting department to issue a refund. Here it is **** and I haven't heard a word from them and still haven't received my money back. Their billing departments incompetence is not my problem, we were on time customers for almost 2 years, and this is how we have been treated. They're extremely over priced and their customer service is TERRIBLE. I now pay 1/3 of the cost for literally 5 times the speed. (KP - $150/Month for 3x3mbps - New company(Not saying for privacy) - $55/month for 15x15mbps) Ridiculous.