Business ProfileforKelly Community Federal Credit Union

I brought in a large sum of money to be counted for a cash purchase of a home. I have my money at the counter and it was brought behind locked close doors by a teller and manager. When the count came back it was $1,000 short of what I knew I had. I asked to count it by hand and the teller continued to tell me after numerous requests that the machine is reliable for counting.I had to return to my office for a client and could not fight it at that time.I returned two more times that day in between clients to ask for my money to be hand counted by myself. By the third return I was told the money had been counted by the machine again and put away in the vault! Mixed with all other deposits!I want my $1,000 back!

I hope this message finds you well. I wanted to take a moment to address the concerns you've raised regarding your recent deposit at the credit union.First and foremost, we truly appreciate your business and your trust in us. We understand that large transactions like yours are significant, and we take every measure to ensure the accuracy and security of such transactions.I want to assure you that we took your concerns seriously from the beginning. When you initially brought in the deposit, the teller requested another employee to join her, and they took the deposit into our vault room to use the money counter to count the entire deposit. When you disputed the counted amount, the teller and manager conducted a count of the funds to verify the accuracy. When the manager shared the count amount, and you disputed it again, two different employees counted the deposit a third time. The fourth and final count was completed at the end of the day to confirm nothing was miscounted. Additionally, the ************************* reviewed the security footage of each of the counts to confirm what was counted and by whom. As a final measure, we completed a full audit on all the cash in the 5th Street Branch and everything was in order and there were no amounts out of balance. We genuinely value your relationship with our credit union. Thank you for your patience and understanding throughout this process.