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ComplaintsforHYMGHO Dice
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/26/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I made a pledge in the Fairy lights kickstarter project. This project was supposed to give us our items by March 2023. I never received my items due to multiple delays. On June 29, the company made an update post saying that the project was cancelled and that they would be refunding everyone who pledged for these items. However, it is now 12/24/2023 and I have not yet received the refund for my pledge. I have tried reaching the people responsible for this project on kickstater, their website, and by email but the person never responds to me in any of those plataforms.Business response
12/28/2023
We did issue refunds to everyone in the kickstarter and we're not sure why the refund did not reach you, but we will get this taken care of as soon as possible and get your money back to you. I have emailed you to confirm your payment details and we will issue the refund as soon as it is confirmed. We are so sorry you've had this negative experience with us. We never want anyone to feel that way and we do try very hard to provide a great customer experience.Customer response
01/02/2024
I have reviewed the business response and accept this resolution.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.