Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I order a hearing aid from them on 4/28/23 for $347.00 on line. Order number HB1140. They stated I would receive it in 5 to 7 days. I never got the order. I have reach out 8 times with email and text. No response from them. This item has already been taken from my credit card. I want my money back or the product. Plus a phone number to speak to someone liveBusiness response
05/11/2023
*********************** is NOT our customer. He has never purchased a hearing aid from **. His order number is not one of our order numbers nor is it in the correct format as our order numbers.
************** should review documents he received when he purchased his hearing aids from another supplier and contact that seller. Should he not get a response he should file a ************ with his credit card company.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2702 E 5th St PMB 705
Tyler, TX 75701-5021
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.