ComplaintsforETX Lawn & Order, L.L.C.

• Initial Complaint

  09/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****** (business owner) billed for services he did not complete. He gave me a quote with details about removing bushes, de weeding, laying weed fabric and mulch for my front yard & removal of bushes for backyard. He did not complete the front yard and charged the full amount. He removed 4 bushes total in the front yard and did not de weed, use fabric or add much. I paid for the backyard and now he is saying he is going to send me to small claims court. I have asked him for one week to make it right and he refuses to.

  Business response

  10/22/2021

  Business Response /* (1000, 6, 2021/10/09) */ Customer contacted ETXLO in late August of 2021 for a bid on removing bushes from the root in her front yard. I met with the customer, in person, at her property, to bid the job. Customer mentioned that she wanted to eventually remove several bushes in her backyard as well, but said she wanted to wait until a later time. Customer stated she just wanted a bid for the front at the time. I told the customer I would remove the bushes, de-weed, add landscaping fabric, and top it off with mulch. Customer did mention wanting to plant something in the garden bed, but she did not know what she wanted to plant. I provided customer with a quote (attached) sent to her email (attached) on August 25, 2021. The quote had a line item listed as "Garden Bed Renovation" just for the front yard. The services would include the aforementioned services plus a disposal feel. The subtotal for the quote was $339.99 before taxes. Several days later, the customer contacted me and asked for a quote (attached) for the backyard to remove all bushes. I prepared a new quote and sent it to her. Services would include just bush removal in the backyard and a disposal fee with a subtotal of $544.99 before taxes. The customer waited several more days and then asked that I prepare a third quote for the entire property of removing bushes only. By adding the backyard to the same trip with the front yard, I provided the customer with a substantial discount for that very reason. Additionally, she is a healthcare professional in the middle of a pandemic, so I wanted to be generous and not charge her as much as I usually would. Customer sent me an email on August 30, 2021 (attached) and stated she would probably have me "Hold off on the mulch." I then prepared the third quote for the customer and changed the line item from "Garden Bed Renovation" to "Bush / Hedge Removal," and removed all of the other services the customer mentioned. The third quote was sent to the customer on September 10, 2021. The customer opened the quote and then agreed to the services. I arrived on September 14, 2021 at 0800 in the morning and was at the property until 1900. I performed the work in the rain. I removed all bushes from the front yard and the back yard. I only charged the customer one disposal fee, as quoted. There were two trips to landfill, which cost $49.99 each time. I paid out of my own pocket, one of the landfill fees, although I could have added the charge to the invoice, as the invoices do state that the price could adjust. I reasonably cleaned the yard of any debris and left. The next day, September 15, 2021, the customer texted and asked when I was returning to do the de-weeding and mulching. I explained everything mentioned in this response to the customer, and she proceeded to say she would not be paying me for the services because she was not happy. After much banter back and forth, I advised the customer that if she did not pay, I would file a civil suite with JP Court in Smith County (standard procedure). The customer then stated she would pay for the backyard only, to which she did. However, there is still an outstanding balance on her account for the front yard. That is when the customer informed me she was filing a complaint with the BBB. The work was bided, she agreed, and it was completed. This matter will be sent over to the JP court in the coming days, as all the documentation proves the customer owes the money for services provided.

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