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Find a Location

Academy Homes of Tyler Ltd has 1 locations, listed below.

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    Business ProfileforAcademy Homes of Tyler Ltd

    Manufactured Homes Sales
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/8/2015

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers new and used mobile homes.

    Business Details

    Location of This Business
    915 S Southwest Loop 323, Tyler, TX 75701-1037
    BBB File Opened:
    2/1/1998
    Years in Business:
    39
    Business Started:
    1/1/1985
    Business Started Locally:
    1/1/1997
    Business Incorporated:
    2/4/2004
    Accredited Since:
    12/8/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of MHDRET00035155 for this business, issued by Texas Department of Housing & Community Affairs. The expiration date of this license is 8/29/2024.

    These agencies may include:

    Texas Department of Housing & Community Affairs

    221 East 11th Street

    Austin TX 78701

    (800) 525-0657

    https://www.tdhca.state.tx.us

    BBB records show a license number of MHDRET00037370 for this business, issued by Texas Department of Housing & Community Affairs. The expiration date of this license is 1/16/2025.

    These agencies may include:

    Texas Department of Housing & Community Affairs

    221 East 11th Street

    Austin TX 78701

    (800) 525-0657

    https://www.tdhca.state.tx.us

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Chris Harry, Owner
    Contact Information

    Principal

    • Mr. Chris Harry, Owner

    Customer Contact

    • Mr. Kelly Lyons, General Manager
    • Mr. Chris Harry, Owner
    • Mr. Michael Mollett, Sales Manager
    Additional Contact Information

    Fax Numbers

    • (903) 581-6421
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/28/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We purchased a home and paid cash $135,000 in August 2021. We were told that the house would be delivered to us by Thanksgiving 2021. Now it is January 2022 we just received the house after lots of promises and win the house would be here understanding that Covid has delays on things. Now the home sits at our property and there are several repairs that need to be done to it and the sales person at the Academy homes named ** keeps brushing everything off from repairs to this job in that job and referring us to call people and get it done . That is not our job we paid for the home we know we have to get plumbing and we have to get electrical done and we’ve paid for that to be done but we’re on a standstill from the AC unit repairs on the home trim and skirting around the home all these contractors are coming out to our house and saying they’re going to charge us extra when we shouldn’t have to pay for anything and the sales person is telling me to do his job call these people set up schedule have these people come out it’s not our job to do his job. I’ve taken pictures I’ve sent emails when I do contact to ** everything is through text message so that I can have proof of everything but his customer service and helping is unprofessional. Several times that I went up to the lot and asked questions or look at the house no customer service was given to me and if you were going to pay for something brand new you want it to be brand new you don’t want to get it and have to start doing repairs to it and on top of that repairs that we are being told that we have to pay for . We are at a standstill to move into our new home because we are not getting any help or communication through the sales rep.
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Destiny M

    5 stars

    12/30/2023

    I will most definitely recommend Academy Homes in ********* ***** to any and everyone looking for a home! We have been to several other dealerships looking for a home going on 9+ ********** always got the run around or ran into dead ends but that all changed when we walked into Academy Homes of Palestine ***** in July of 2023 & was greeted by ********************* his friendly smile & funny sense of humor. We knew we were at the right place. He is very devoted to his job. He is with you every step of the way & is always right on top of your needs! When you step into this business he gives you a feeling of a much appreciated client-not just another sell!

    Local BBB

    BBB Serving Central East Texas

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