Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Modular Homes of America, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileModular Homes of America, LLC

            Modular Homes

            Contact Information

            2606 E Commerce St.

            Tyler, TX 75702

            Visit Website
            (903) 630-7818

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            2606 E Commerce St., Tyler, TX 75702
            BBB File Opened:
            6/11/2018
            Business Incorporated:
            12/14/2016
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Jessica Osornio, General Manager
            Contact Information

            Principal

            • Ms. Jessica Osornio, General Manager

            Customer Contact

            • Ms. Jessica Osornio, General Manager
            • Mr. Randy Miller, Construction Manager
            • Ms. Erin Dempsey, Office Assistant
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/24/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We purchased a Manufacture Home from Modular Home of America in 2018. House was brought out in April 2019. We told the seller and the builder, Franklin Homes about the ceiling cracks. Franklin Homes sent out a repairman who stated not enough screws was placed horizontal in the marriage line and that's why the ceiling is cracking. Modular Home of America construction manager, Randy Miller told us not enough screws was placed in the marriage line of the ceiling. Once the ceiling cracks was repaired, within a couple of weeks the ceiling cracks was back. We been trying to get Modular Home of America to repair the cracks. We called both seller and builder in reference to the ceiling cracks. They both was contracted during the warranty period. Randy Miller, construction manager had us to get bids for the repairs. We got 4 bids and Randy Miller, construction manager didn't accept neither bid stating each bid was too high. Randy Miller sent out a repairman to add extra vents in the skirting and repaired storm doors as required by HUD but the ceiling cracks the repairman stated it requires a few days to repair. Also that ceiling cracks isn't coming from moisture, under the house was dry and it need to be cut out to be replaced correctly and the ceiling is beginning to buckle. We contacted the builder and seller once again in reference to our ceiling cracks. We just want the builder, Franklin Homes or the seller, Modular Home of America to repair our ceiling cracks the correct way, put the amount of screws needed in the marriage line of the house, live up to their contract & not half do or cut corners on repairs. We also found out every appliance such as the hot water heater & a/c coil is discontinued and we had problems with each one. A/C coil leaked water on the floor and the installer told us they recieved the a/c system from the builder, wanted to charge us for another coil. Hot water heater leaked water & we had to get it fixed, both of these items came with the house.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ashley o

            03/05/2024

            I had a ************ Modular Home Placed on my property and I moved into this newly placed **** back in April, 2022. From the get go, I had nothing but issues with the retailer. By October of 2023, the shingles on the roof of my franklin **** began sliding down the steep roof, in the ***** summer, completely exposing the contents beneath the shingles. I had three roofing companies come for quotes on the damages and were told by all three of these companies that the roof was not properly installed and would need to be replaced. The manufacturer prefabricated part of the roof, and on site, the retailer(modular homes of america) hired a contractor to finish the rest of the shingle installation over the 7/12 hinge. Not my problems, but it is actually. Becuase Im expected to foot the bill for a new roof, which should have lasted 20+ years. The retail location, modular homes of america, who sold my **** admitted that the roofing was installed incorrectly , but refuses to make it right. excuse after excuse. Roof has set rotting for the last 6 months. Completely exposed is areas.. I reached out to franklins headquarters in alabama for guidance and resolution, and was told that I was no longer under warranty and even if I WAS, that the roof isnt covered by manufacturer regardless of the facts of it being improperly installed. They said that modular homes of america should take responsibility for the damages. They asked for photos, THEN agreed the roof was not properly installed, but that they would email the retailer(modular homes of america) on my behalf and hope they do the right thing for me. ***** from modular homes of america in ***** ***** is a scam, nicely put. :)I have so many text message& phone call receipts of him NOT FOLLOWING THROUGH ON HIS WORD. its honestly really embarrassing for a business to deliver such poor quality work. I cant really say im disappointed, because I expect none the less from them

            Local BBB

            BBB Serving Central East Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.