Business ProfileforSouthwest Floor Carpet One

In October 2023, I went by the store and talked with **** ******, salesman, and asked her to come and measure my house for flooring. I had decided on luxury vinyl and had existing tile floor. She told me that I could lay the luxury vinyl over the tile or take it up. When I questioned her, she assured me that it would be no problem to lay it over the tile. I was given 2 bids, one to remove tile and the other lay the vinyl over it. May 2024, I had an area in my dining room that was starting to raise up. The installer was sent out and he said that tiles were coming up. **** called me and said all that could be done is take the whole floor up, remove the tile, and put down new flooring. This was quoted me at over $6000, which was the same as the first install. I am deeply disappointed with this flooring company. They are now wanting me to have almost $13000 in my floor.This company takes no responsibility for what they advise people and the floors they install, even though they are supposed to be "Professionals". That's why people go to them because they are supposed to know about flooring and "qualified" to make recommendations on what will work and what won't work! Do not use this store to shop for flooring. They obviously don't know any more than the rest of us. They have not warrantied my floor or the install job. They have taken advantage of me!