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ComplaintsforDirect Audio
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On August 3, 2021 I purchased a pre-sale album from this company. The record was released last year and they did not send a copy nor have they refunded my money. I have contacted them several times, to no avail.Initial Complaint
04/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On April 3, 2021 I prepaid and preordered two Phish vinyl records. Order#****** for the amount of $114.96. I havent received it a year later. On May 24,2021 I prepaid and preordered Little Dragon vinyl record. Order #****** for ***** plus $7.45 shipping. ***************** said he would refund me and is refusing to do so. He has stopped all communication. I want a full refund on all orders.Initial Complaint
10/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi, I did a preorder in July with Direct Audio for $56.41 for two vinyl records order#XXXXXX. I have been contacting them since Sept 7 2021. I have been told sorry they are out of stock and basically there is no date or plan to order the records. I was told by employee **** I would be refunded Sept 18 2021 via email. I have contacted them multiple times and at this point I believe they may be scamming people and they never had any intention of ever sending me anything. When I made the order back in July someone called me and told me not to give them a bad review, which was strange. I want to report the business for never refunding me and I think they are a scam and they do this to other people. I really just want my $56.41 back and I don't want to be robbed by these people. Thanks
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.