ComplaintsforForget-Me-Not Flowers & Gifts

• Initial Complaint

  12/30/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have attached the text messages from ***** that started because she got her feelings hurt over a review that I left. This lady got ugly and rude with me when I was trying to find out about a delivery. I even told her it was not necessary to rude during the call. Long story short, I left a review that ***** had bad customer service skills. And she does. Weeks after, she starts with these text messages. I want her to stop. I consider this to be harassing and unprofessional of a business owner.

  Business response

  01/19/2022

  I did reach out to **** ******** after she called me claiming  we never made a delivery to the hospital on the day we were supposed to. We made the delivery at the requested time and date, but because of hospital protocol we are required to leave deliveries at front desk. We are not allowed to personally deliver to the room. It is up to the hospital staff to deliver at that point. Hospital staff did not deliver until the next morning. I couldn't get her to understand this. We know the hospital is short staffed and overworked because of the influx of Covid patients and this only adds to their overwhelming work load. We ask that the public please try to understand that everyone is doing the best we can with these new restrictions. I offered her a refund and asked if there was anything we could do to make this better but she refused. We are all doing our best during these trying times.    

  Customer response

  01/20/2022

  
  Complaint: ********
  
  I am rejecting this response because: If the owner had explained to me the "first and only time" I called about the delivery that the hospital would deliver them, I would have said thank you, let me call the hospital BUT she didn't do that. She proceeded to be ugly about it and then wanted after the fact to harass me. I am fortune enough to not have to send flowers to people in the hospital so I didn't know that was what would happen. I don't know why she continues to say that she can't make me understand, because I do. If she had said it the first and only time "I" called her, this would have never happened. It is a shame that she can't admit that she made a mistake in not telling me that. It is obvious she doesn't ever remember the conversation since she started off this nonsense that she wasn't the one that talked to me. I didn't want a refund, they delivered the flowers. She was just upset that I gave her a review about her customer service skills.  Again, as a business owner, she really does need to learn some customer service skills.
  
  Sincerely,
  
  **** ********

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