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          North East Texas Regional Mobility Authority (NETRMA) has 1 locations, listed below.

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            Business ProfileNorth East Texas Regional Mobility Authority (NETRMA)

            State Government

            Contact Information

            1011 Pruitt Pl

            Tyler, TX 75703-1124

            Visit Website
            (903) 630-7894

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1011 Pruitt Pl, Tyler, TX 75703-1124
            BBB File Opened:
            2/4/2016
            Years in Business:
            8
            Business Started:
            2/4/2016
            Business Management
            • Ms. Colleen Colby, Director of Communications
            • Ms. Megan Page, Customer Service Specialist
            • Mr. Glenn Green, Executive Director
            Contact Information

            Principal

            • Ms. Colleen Colby, Director of Communications

            Customer Contact

            • Ms. Colleen Colby, Director of Communications
            • Ms. Megan Page, Customer Service Specialist
            • Mr. Glenn Green, Executive Director
            Read More Business Details and See Alerts

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/01/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Suddenly got sent a letter of collections that stated I owed money from this company I've never heard of. They never billed me at any point in the 2 years they were charging me. Their consumer policy states that they will gather my license plate and bill me for the first payment to be processed within 30 days. They failed to do this. The policy also states they will send me an invoice and failed to do so. Thus they are going against their own written policies. I want them to contact me to solve this failure on their part to contact me appropriately. Their failure to use my license plate information to send a bill to an address I've lived in for over 12 years is their error which they need to take into account and address properly. I'm not going to pay extra for this company's errors.
            Read More
            Read 13 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael V

            03/31/2022

            I have received two separate bills in the last four months from this company for a vehicle that is not even mine. Two bills were sent with a picture of a license plate and vehicle that clearly do not match mine. If I can read the plate and tell that it is not mine, then why can't the company with "billing authority" read the plate and see that it does not match up with the plate on my account. It is upsetting that I have spent numerous hours waiting on the phone dealing with these fraudulent bills, since I go out of my way to avoid Toll 49. This company needs to do better quality control on their billing system. Please stop sending me bills for other vehicles that use your tollway.

            North East Texas Regional Mobility Authority (NETRMA) Response

            04/07/2022

            Good afternoon. My names is Teresa and I am in the local NET RMA office in Tyler. Please give me a call so that I can assist yo with this issue. I am sorry this did not get addressed with our billing company; however, I will assist you. Please call 903-630-9100 to reach my direct line. If I am unable to answer please leave a message and I will return your call.
            Read 2 More Customer Reviews

            Local BBB

            BBB Serving Central East Texas

            More Info on Local BBB

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