We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Platinum Communication Solutions has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePlatinum Communication Solutions

            VoIP Phones

            Contact Information

            1530 S Southwest Loop 323 STE 116

            Tyler, TX 75701-2559

            Visit Website
            (903) 405-3445

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company states that it offers Communication Technologies.

            Business Details

            Location of This Business
            1530 S Southwest Loop 323 STE 116, Tyler, TX 75701-2559
            BBB File Opened:
            8/14/2018
            Years in Business:
            8
            Business Started:
            6/1/2016
            Business Started Locally:
            6/1/2016
            Business Incorporated:
            6/9/2016
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Platinum CS, LLC
            Business Management
            • Mrs. Yamillette Sanchez
            Contact Information

            Principal

            • Mrs. Yamillette Sanchez

            Customer Contact

            • Mr. David Fortriede, Owner
            • Mrs. Yamillette Sanchez
            Read More Business Details and See Alerts

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sachin K

            09/18/2024

            Worst place to do business with. Started off by lying that there was no contract by ***** and that the lease was only for phones. Then when we told them we are about to switch it to a different company told us that there was a contract and that we had to pay a termination fees. On top of this they are charging us a sales tax on termination fees. Then when we asked if we could pay by credit card they said yes and then charged us even more money as convenience fees and never informed us about it. This place is run by crooks. Then ***** one of the owners had the audacity to tell us that we were making a huge mistake and that we were going to repent switching from them to a new company. Extremely unprofessional behavior. Avoid this place at all costs.

            Platinum Communication Solutions Response

            09/18/2024

            ******, this is disappointing. Our company has done nothing but cater to your needs. You were aware of the contract, and there were no issues with it as long as you benefited from our services. We provided countless hours of free IT and network support. When **** mentioned you would regret it, it wasnt meant as a threatit was because we believe in the quality of service we delivered to you. Our customer service is exceptional, as both you and your team know. I have sent multiple emails advising you to change your payment method to save on the convenience fee. It is sad to see how your entitlement undermines our good efforts and humble work.I do not know at what point you decided it was acceptable to cross the line from slander to defamation of character. We have done nothing but treat you with the utmost respect, and in return, you leave false reviews because you cannot hold yourself accountable for your decisions and actions.I wish the best on your future endeavors.Regards,****************************************************** President/Owner
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central East Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.