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ComplaintsforEast Texas Windows
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/16/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Xavier *********************** has taken our money and never returned. On May 8th 2021, we gave him $1734.29 for Materials (Custom made windows) That cleared on May 11, 2021. Normally we would not have done this, but this company was highly recommended to us. Little did we know, ******************* owner) had passed away and his ex-son in law (Xavier ************************ had taken over. Since it was a family owned business we were expecting honesty and trust (The kind of business ***** had Built)He mentioned that custom made windows can ***********-9 weeks. We were ok with that. Then the supply chain shortage issue happened. For the first month or so we stayed in contact by phone every few weeks. June 14, 2021-Called, Left Voicemail June 18, 2021, Called-Left Voicemail July 21, 2021-Called-Left Voicemail August 9, 2021 Called August 16, 2021 Called-Left Voicemail September 10, 2021-Called, Left Voicemail (2x)-He actually returned my call.November 4, 2021-Called, Left voicemail November 5, 2021 I texted him, no response. Also sent a ******** Message to the business page.November 5, 2021 Called, No answer (2x) November 8, 2021 I texted him-no response.November 11, 2021 He messaged back and said he will be returning on November 18th.December 1, 2021-Called-No answer (2x)December 1, 2021 Texted again, Said he had been in the hospital.December 13, 2021-Called No answer December 13, 2021 I texted him, he texted back and said he will call, He never called.December 15, 2021 Called-No answer December 15, 2021 I texted him, said he would be meeting with his "Rep" and will let me know the status of our order. December 20, 2021-Called, No answer December 21, 2021- Called, No answer December 22, 2021- Called, No answer December 22, 2021 I texted him-no response.December 28, 2021 I texted Him-no response.December 29, 2021- Called Left Voicemail December 30, 2021-Called, No answer (2x)December 30, 2021 I texted him-no response, ******** Message-No response.January 8, 2022 Sent a ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.