ComplaintsforCaney Run Estates Apartments
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Complaint Details
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Initial Complaint
09/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been living with mold in my apartment unit for almost a year now when I contacted the apartment manager she keeps saying she will fix the problem now that I officially told her Im getting the mold tested and complaining she is turning it on me and saying this is my fault its that bad and that I will have to pay out of pocket for it and using her own personal vendetta against me. *** tried to reach out to the owners of Caney run and show them the countless photos with date and time on them and show the amount of issues I been dealing with and nothing has been resolved nor have they contacted me back. I pay my rent on time every time and still Im getting treated poorly.Initial Complaint
08/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My ac unit has not been working for about 3 weeks. April 25 our ac went out during the hottest time of the year and I called the office to let them know about my problem and the importance of it. I knew I could just file a work order but I felt a phone call would express how urgent it was for me considering I have a child under one. I was told just to file a work order. No one came for about a week and nothing was resolved. The maintenance man has came about 5 times since its been out but has yet to fix it. Ive called the office multiple times since to see if they could provide information as to when our ac would be fixed or if they could help us in some way and the staff seems to not care too much or either doesnt answer and just says Ill make a note of it it has yet to be fixed. Ive been nothing but nice and understanding that it isnt their fault but I would like for them to try to help us resolve this. Its either too hot for us to stay there or we just bare with the heat.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.