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ComplaintsforEpoxy King
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Complaint Details
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Initial Complaint
04/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Oct 23rd, 2023 I reached out to ******************************* in an attempt to get a quote for a room floor. After measuring it, (approximately 500 sqft) we agreed on the price of $3,250. The job is scheduled on November 1st and he came to show me samples of colors. I noticed the sample was rough on the surface and asked him if the floor would be the same when it was done. He reassured it would not. On November 3rd he started the job. He called before leaving that day and asked if I would text him my information so he could send me the contract through email. I texted him my information but I never received a contract. The next day he came to finish the floor and said he dropped a bill in my mailbox. Later on I saw the bill from King ********************** and he put 8.25% tax on $3,250 which made up to $3,518.13. It surprised me as we agreed on $3,250 including materials, labor and everything. I brought this issue up to him and he said he did the invoice and that I only paid $3,250. I was not happy with either the floor or his character. Nonetheless he promised he would fix the floor until Id be happy if I paid him. Believing in what he said again, I paid him. On November 14th, he came to pick up the check. When I requested an itemized invoice, he sent me an invoice from a company, Slabworks Flooring and More. He asked me not to write a check to King ********************** but to another company that I didnt have any of contact with. Only I wrote a check to his name, *******************************. As of now, the floor is having air bubbles, marks, spots missing color and the back room unfinished. I contacted him a few times trying to get it fixed and it was all the runaround from him. Throughout the business with these companies I found them untrustworthy, unprofessional, lack of transparency and communication. I want to request a refund as the work is incomplete and unsatisfactory. Im filing a complaints to King ********************** and Slabworks Flooring and More as he claimed he own them both. Enclosed are copies of my records.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.