![](https://m.bbb.org/prod/ProfileImages/ff2e449a-7b45-4351-a6d4-de787242f17d.jpeg?tx=w_150)
ComplaintsforOrange County Building Materials
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I want my tax back.They have my tax exempt number for *************Business response
06/19/2023
Need to know what invoice was charged sales tax. According to our records all invoices for the ************ had no sales tax charged - therefore there could be no refund. We are unaware of any refunds needed.Business response
06/30/2023
After I made further inquires from other employees it was determined the invoice that *************************** is referring to is an invoice for a water heater #****-099972 for $432.99 for a water heater cost of $399.99 and Sales Tax charged $33.00 this was a cash invoice but; *************************************** with ************* wanted us to refund the sales tax because he said the water heater should have been invoiced to his Agricultural Exemption # and would therefore be tax exempt.
I called the ***** ******************* ************** and talked to ****** and asked her if there was any instance that a water heater could be exempt she said not as an Agricultural Exemption.
She also stated, A water heater is only exempt if purchased for resale and the customer purchasing the water heater has provided us with a Resale Certificate.
Therefore, because this was not an exempt item for Agricultural Use, we will not be refunding the sales tax ($33.00) to ***************************************.
Please add this response to our Better Business Complaint #******** for clarification of the complaint.
Have a great day!
Orange County Building Materials, Inc.
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
365 Old Highway 90 W
Vidor, TX 77662-4835
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.