ComplaintsforParamount Recovery Systems
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Complaint Details
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Initial Complaint
08/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am not liable for this debt with Advanced America. I do not have a contract with Paramount Recovery System, they did not provide me with the original contract as requested.Business response
08/23/2024
Paramount Recovery Systems has no record that there has been any request for validation documents made by this consumer nor have we spoke with the consumer regarding this account however we did make multiple attempts to contact consumer via phone and email regarding this account. This is account is now closed from our office and returned to our client. This communication is from a debt collector.Customer response
08/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Tasika JuneInitial Complaint
08/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am not liable with this debt with Advanced America. I do not have a contract with Paramount Recovery Systems. Paramount has opened on my credit repot as of 3/19/2024 and last reported 7/19/2024 and have not provided the original contract as requested since 3/19/24. I want my credit report corrected. I demand this account that was opened on 3/19/24 be removed my report.Business response
08/16/2024
Paramount Recovery Systems shows this account is already closed from our agency and we have requested for our trade line to be removed. This communication is from a debt collector.Customer response
08/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
08/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
During these last few weeks I have reached out to the collection agency multiple times over the phone. During our calls I advised them of my past concerns of identity theft and let them know that the account claiming to be under my name was the result of that. They continuously refuse to remove it from my credit report using the excuse that I need to email them or send them proof of the identity theft. There is no such evidence because I was not the one to use my own personal information to gain medical services. They claim I need a police report or documentation proving this, which is non existent. When someone uses your information theres not much evidence except the collection and the report on the credit. I have reached out to all 3 credit reporting agencies and they all found it to be in my favor. This was subsequently deleted. In order for the credit reporting agencies to delete a collection an investigation has to be made and a communication with the collection agency has to be made to determine the outcome. By my understanding if these were deleted that means a communication was made between the collection agency and the credit reporting agency. Gathering all relevant information and documentation to determine the outcome. The collection agency refuses to acknowledge this and continue to hold me accountable for this collection. They will not close the dispute because they are profit motivated and are choosing to disregard the outcome of the credit reporting investigation. I would like for them to completely stop trying to collect from me and accept the losses. This has harassment written all over it and is very unprofessional and unethical. The agent I spoke to named ******* told me theres nothing she can do and hung up on me many times. When I told her how unethical everything that is happening was she said it was ethical to her. Claiming it got her bills paid. This character shows what kind of people they are. Please stop trying to collect from me.Business response
08/16/2024
Paramount Recovery Systems shows this account is already closed from our agency and we have requested for our trade line to be removed. This communication is from a debt collector.Customer response
08/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
08/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Paramount Recovery Systems placed a collection on my credit report indicating it was new as of January 22, 2024. I called ************** on 8/6/24, after seeing this on my credit report, to request a debt validation and verification letter be sent to my email on file. I was told the same information can be accessed by creating an account online. I also asked that this be removed from my credit report as I was not properly notified in writing and given an opportunity to review and respond to the debt. I was told it would be removed when paid in full. The Fair Debt Collection Practices Act (FDCPA), requires collection agencies to send written notice to debtors within five days of their very first contact with the debtor. My credit is being negatively impacted when I was not properly notified as required by FDCPA. Additionally my credit report shows a different account # then what the rep gave me verbally on the phone.Business response
08/16/2024
Paramount Recovery Systems has notified our client regarding this complaint and the account is closed from our agency. We have requested for our trade line to be removed. This communication is from a debt collector.Customer response
08/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
07/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
According to Ask ** www.iAsk.ai:Subject: Request for Removal of Unauthorized Dear Better Business Bureau,I am writing to formally request your assistance regarding an unauthorized account that has recently appeared on my credit file across all three major credit bureaus: Experian, TransUnion, and Equifax. This matter is of utmost importance as it not only affects my credit score but also raises concerns about potential fraud.Background Information I have been vigilant in monitoring my credit report and had previously placed a freeze on my credit file to prevent any unauthorized access or fraudulent activity. However, upon reviewing my credit reports recently, I discovered a new account that I do not recognize. This situation is alarming as it suggests that my credit freeze *** have been compromised or lifted without my consent.Details of the Unauthorized Despite my efforts to maintain the security of my personal information and financial accounts, this unexpected entry raises serious concerns about identity theft or fraud. I have no knowledge of this account and did not authorize its creation.Steps Taken Upon discovering this issue:I immediately checked all three credit reports to confirm the presence of this unauthorized account.I contacted each of the three major credit bureaus to report the fraudulent activity and ensure that my credit file remains frozen.I filed a report with the ************************ (FTC) regarding potential identity theft.I am in the process of notifying local law enforcement to document this incident.Request for Action Given these circumstances, I kindly request that you assist me in removing this unauthorized account from my credit file. It is crucial for me to restore the integrity of my creditBusiness response
08/01/2024
Paramount Recovery Systems has notified our client and the account is closed from our agency. We have requested for our trade line to be removed. This communication is from a debt collector.Initial Complaint
07/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
We were applying for our mortgage and our lender reached out stating their was a medical collection payment of $1489 on our credit report. I never received any phone calls nor received any mail stating that I owed this amount. When I called the debt collector she stated it was from June of 2018 and did offer me a discount. I did have health insurance coverage back then too and don't understand way after 6 years this is popping up and of all time with us applying for a mortgage. Because of this charge it made us have a higher mortgage payment. I would like this charge to be removed and most of all off our tradeline on the credit report so we can have Rocket Mortgage rescore to have us a lower payment. We had to use our whole life savings for the monies down and closing funds that's needed for our closing on 8/27/24. Grateful for your help in this matter. (********* ********* *******************************Business response
07/23/2024
Paramount Recovery Systems our office did send an email notification when the account was placed in our office as Paramount is not the first collection agency to have had this bill as it does originate from a date of service from back in June 2018. Paramount is unable to see if there was insurance on file at that time but we are willing work with you to get the balance paid or if you would like for us to request for validation docs to be mailed to you we can do that as well. Please contact our office at ************ at your earliest convenience. This communication is from a debt collector.Initial Complaint
07/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Earlier today I called the phone number on my statement to be redirected to a toll-free 800 number. Called to hear: Paramount Recovery Systems; so I followed cues to continue. *******, from Waco, answered asking if I was _____ for which I indicated I was. I asked why BEHC automatically sends their direct # to you; she said because we are a debt collection agency...for which I gasped. My contract $ amount to BEHC has been paid each & every month since my three surgeries there in 2021; I have never received a letter or other formal notification from Paramount; I feel as if they are not on the up & up (specifically when I asked to send out a 'collection' letter); she indicated they are not in the practice of such. Asking several more questions & receiving very vague answers, she then asked if I wanted to pay the almost $300 off for which I asked if she could identify charges to include dates. Again, when I asked for hard copy info she said to contact them and insurance company. Feeling uneasy, I once again asked for a letter or email be sent...same "I cant provide that". Lastly, I said to put a dispute in the notes; she said she would, & I asked for a copy of that too = I can't do that again! Hopeful this company is made aware of their lacking communications being requested; & this issue of mine (account ****** with ******* Endeavor Healthcare, LLC) will be resolved amicably!Business response
07/23/2024
Paramount Recovery Systems shows that our office does have 3 accounts placed in our office for collection from ****, two of which have been here since 2021 and the other since April 2024 with dates of service from 2021. If you received a newer bill from BEHC directly then that is not with Paramount and you will need to speak with someone with in their office. Paramount was made aware recently that when you call BEHC there is auto message that says to call our office however we do not have any information on file to assist nor does we alternate phone numbers for BEHC. We do apologize for the confusion and inconvenience that BEHC has caused however this was not Paramount Recovery Systems doing. Please contact ***** at Paramount Recovery Systems directly if you need further assistance. This communication is from a debt collector.Initial Complaint
07/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have no knowledge of these people. I've never had a contract or done any business with them. Your assistance is greatly appreciated. Thank youBusiness response
07/22/2024
Paramount Recovery Systems has notified our client regarding this complaint and the account is closed from our agency. We have requested for our trade line to be removed. This communication is from a debt collector.Initial Complaint
07/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a notification from Experian that I had a new collections account added to my credit report from Paramount Recovery with the original creditor being EMER PROFS OF INDIANA PC for $877 on July 4th. I have no idea what this place is and have not seen or had a debt from these people. I am in the process of buying a new home and expect this account to be removed from my credit report immediately as it is not mine nor have I ever heard of either Paramount Recovery or EMER PROFS OF INDIANA PC.Business response
07/22/2024
Paramount Recovery Systems has notified our client regarding this complaint and the account is closed from our agency. We have requested for our trade line to be removed. This communication is from a debt collector.Initial Complaint
07/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They recently added a medical **** Collections to my credit report and I don't know where it came from! I'd like them to respond to my email with a verification letter and provide a working number where I can reach them to discuss this!!! I'd also like them to REMOVE me from being responsible for the medical **** because I have FULL COVERAGE health insurance and am disabled!!! I also want them to REMOVE it from my credit report!Business response
07/22/2024
Paramount Recovery Systems has notified our client regarding your complaint and the account is closed from our agency. We have requested for our trade line to be removed. This communication is from a debt collector.Customer response
07/22/2024
Complaint: 21984219
I am rejecting this response because:They have not respimded!
Regards,
*********************************Business response
07/23/2024
Paramount Recovery Systems received an email from the consumer on file in which she stated in her email that her account should have been covered by her health insurance. Paramount Recovery Systems notified our client at that time of the dispute and requested for validation docs to be sent to consumer however consumer also filed the original BBB complaint which Paramount Recovery Systems policy is to notify our client regarding the complaint at which time our client closed the account from our agency. Paramount Recovery Systems returned the account to our client as instructed by our client. This communication is from a debt a collector.
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Customer Complaints Summary
319 total complaints in the last 3 years.
149 complaints closed in the last 12 months.