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ComplaintsforGonzalez Concrete Construction
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On august 26th I had Gonzalez Concrete pour a slab in the backyard and it it crumbling and falling apart. There are major cracks throughout the entire slab and it is crumbling. I contacted the bushes who said they would come out to inspect and didnt. They claim satisfaction guaranteed but thats a lie. They are not responding to my text.Business response
08/31/2023
This is the first we have heard of this complaint. This customer was emailed an invoice with the contact information including our office address, email, and telephone number. We did not receive any communication through any of these avenues. After learning about this complaint, we contacted this customer and asked when a good time would be for the owner to come look at what's going on. The customer stated he would be out of town all of this week and next. I informed him that we wanted to resolve any issues he has, and that he could have contacted our office and I would have gotten him in contact with the owner to have this resolved. He stated he had been texting one of our employees and not receiving a response. I explained to the customer that this employee was out with medical issues related to his child. We are trying to resolve this issue and will meet with the customer at his convenience when he returns to town.
Thank you,
*********************
Office Manager
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.