ComplaintsforCentral Freight Lines Inc

• Initial Complaint

  10/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Filed a claim for significant damages to loads I had delivered to me. The driver that dropped off the loads even commented on how they apparently didn't take care of things en route to me (warehouse, trucks etc). Several items damaged beyond repair, several that were going to cost significantly to repair. I was VERY modest in all of my quotes because I am not one to try and take advantage of someone, so I claimed for an amount that was VERY reasonable. They came back months later giving me a lowball claim acceptance. Chock it up, I thought, I'll just never use them again after this. Yet they are too crummy to even honor the laughable claim they accepted. It's been almost a year, and excuses after excuses of "we have forwarded priority to have your claim remittance processed," yet still nothing. Goodness knows if someone owed them money the collection notices wouldn't stop. I definitely DO NOT recommend doing any business with this shady company. There are plenty of freight haulers out there that actually care about customer service and the items they transport.

  Business response

  10/29/2021

  Central claim 466358/Pro ********* will be flagged for payment today, whereas a check will be processed and mailed out the first of next week for the amount of $292.63 (Used/$0.50 per lb. + Pro-rated Freight).  Please accept our apology for the oversight and delay. 

   

  *******************

  Sr. Director - Cargo Claims, Traffic & Credit/Collections

  Ph: *************

  *****************************************************

  
  

• Initial Complaint

  09/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Central Freight is not responding to claim #****** regarding damaged product sent to me. Product cost is $2,542.79. All evidence has been provided showing that concealed damage occurred during transit.

  Business response

  09/27/2021

  Central Claim ******/Pro ********* has been reinstated and submitted for payment on a concealed or 1/3 basis.  A check will be processed and mailed out in the next 7 to 10 business for the amount of $847.59 to bring this matter to a conclusion.  If you require anything further or have any additional questions, please don't hesitate to contact us. 

   

  Cordially, 

  *******************

  Sr. Director Claims, Traffic, Credit & Collections

  Cell: *************

  *****************************************************

  Customer response

  10/18/2021

  Complaint: ********
  
  I am rejecting this response because:

  The business did not follow through with its offered resolution.  They placed a stop payment on the check and are making me jump through more hoops to prove that I did not damage the shipped item.  Their game is intended to wear me down.  Still seeking full replacement value for the damaged property in the amount of $2,542.79.

  Regards,
  
  *** *********

  Business response

  10/18/2021

  A response was provided to *** today, whereas he was informed liability has been established.  The second part of this claim is to determine the extent/measure of damage or how much Central Freight Lines owes.  This claim could be settled one of two ways: 

  The first would be to issue a salvage pickup request for the damaged unit and pay invoice value.  The second would be to waive a salvage pickup and pay the maximum Carrier liability, which is $5.00 per pound per package on this specific commodity. 

  As soon as we confirm the lesser of the two in accordance with freight claims law, we will expedite this claim to a conclusion.  In the interim, everyone's continued cooperation and patience is appreciated.  

   

  Cordially, 

  **** *****

   

  Customer response

  10/18/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *** *********

• Initial Complaint

  09/02/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I received tracking information for my order of church chairs that were to be delivered by Central Freight Lines (******* Location). The merchandise arrived in Central Freight's ******* terminal on August 27 and I have yet to receive my chairs. I have reached out twice to the ************ number only to be told that someone will contact me. I have called the ******* office directly, and the shipping clerk is unavailable and I am unable to leave a message because her mailbox is full. The transit information states that the delivery status has changed to "Manifested in error". I have no idea what that means nor when I will receive my merchandise. My chairs were ordered for a church service that is fastly approaching and I need my merchandise! As of today, September 1, 2021, I was told by a customer service representative @ ************ that she will need to conduct a freight search to see if my merchandise has truly arrived to the ******* location! THIS IS UNACCEPTABLE!

  Business response

  09/03/2021

  Records indicate this shipment tendered to CFL on August 25th and was delivered without notation of loss or exception to condition on Thursday, September 2nd.  Please see the attached supporting document. 

  If you require anything further or have any additional questions or concerns, please don't hesitate to contact me. 

   

  Cordially, 

  *******************

  Sr. Director - Claims, Traffic & Crd/Collections

  *****************************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩