Customer ReviewsforAutoNation Chevrolet Waco

AFTER driving there 5 hours, AFTER my credit was run, AFTER hours of being there and after the dealership's closing I was informed when signing my final documents that there were two additional fees being included to the cost of the vehicle and that these had to be included. One was a $639 cost for a supposed paint coating and another $639 is for in the future if I ever get a ding/ dent. I expressed my disagreement to these extra charges being added that were not disclosed, not on anything on the vehicle or online and sprung on at the end after all the time, driving and credit score decrease that results from my credit being pulled for financing. I sent a detailed report of this with a survey I was asked to complete from the dealership with no response or follow up. I emailed the dealership directly afterwards days later to address this with no response again. I the spoke to my salesman and have emailed with him twice with absolutely no response from anyone (other than the salesman who assured me he has passed my concerns to upper management.)Basically you can't or shouldn't put added options not requested or ever disclosed at the end of a sale. This was not right and the fact that I have already reached out time after time without a single response from management is something else that really is unacceptable.

Drove my car in a week ago for a check engine light for a temperature sensor. Service writer drove it around back. Did fine. Tech test drove it, did fine. Came back to the shop and said it would stay running. Told it was an intake leak. Service writer tells me a hose was off and the car is now throwing intake codes. Says the tech took the stock intake off another car in the shop and put it on mine and the car ran fine. Tells me i need the stock intake put back on. Also says alot of the lines to the intake were cut. Quotes $984 to put the stock intake back on. Next day I call and he tells it isn't going to be $984, but rather $****. A week later and I still don't have my car. I can't drive it out and I can't get my car back until I pay the **** ot 800 in labor cost for the work they've already done on the intake. Very frustrating when the car was running to begin with.

i bought a 2021 chevrolet **** january 22 2022 from auto nation in ****, *****. it had **** miles on it i was told it had full warranty and i paid for the vehicle i did not financ the vehicle i told them i wanted farm tags i got a call about 3 weeks ago and they told me that they had my tags and come by and pick them up i did ask if the tags were farm tags and they told me no i said send back and get me farm tags like i requested i live 300 miles from **** still no tags i guess i will need to file a complaint with the state i'm beginning to believe that i will not get the tags they apparently wanted me to take the regular tags we have called several times and had to leave a message with a call back number and at this time we have not received a phone call the other issue is that we bought extended warranty through auto nations through chevrolet i got to thinking about it and decided we did not want the extended warranty and called jan 26th 2022 and told them that we did not want the extended policy and to cancel policy and send money back as this date 3/30/2020 we still have not received the money which is $3623.00 looks like they did not cancel policy and forcing me to take the policy i will contact chevrolet and see if they can cancel and refund all my money this is the second vehicle i bought from auto nations and it will be the last there are some honest dealers still remaining that i will buy the next vehicle from

This was my first big purchase on car and I got completely scammed. A month after receiving the vehicle it immediately had problems and I never got my license plates and I had the car a total of 8 months. I took my car to dealership and they kept it for a total of one month and two weeks. They replaced my motor / engine on the car I just bought. Finally received my car back a month after and it didnt crank ! Took it to ****** and it was my starter cords they fixed that problem. Then two weeks after that the car wouldnt start again !! I took the car to dealership a total of 5 Times over the period of time !!! Had my car towed twice and the second time I was stuck in another town !! Cost me 275 just to have it towed back to where I lived . Basically I was sold a lemon . I wouldnt recommend AutoNation Chevrolet Of **** to anyone !