Business ProfileforThe Good Feet Store

Date of purchase October 8th 2023. I am getting the run around over returning insoles that I have a doctor's note saying they are insufficient. They claimed to help cure my feet and work with me with all these "custom" insoles they have. I tried exchanges and did everything they told me to do. I ended up needing to see a podiatrist because the "custom" insole they claimed would fix it, didn't and my pain was getting worse. I did have them two months, but only because I swapped them out 3 separate times and thought I'm getting a new insole each time so I need time to wear them to even see if they work. So stupidly I assumed they felt the same.How is it even possible to see if they actually help in a 30 day time frame with exchanges of different ones? I have been so patient and so hopeful that these would work. I am so disappointed. Only to be told I can have instore credit and that's it. Manager claims everyone is on vacation so maybe I'll hear from someone "higher up" in a week or so. I gave them an honest ****** review and got a call immediately. Only to be told he would personally fit me, but how does that fix my problem if my podiatrist literally said not to wear them, they are in his words "insufficient." I paid $1600... the ACTUAL custom insoles I need are $700. It ended up being cheaper to see a podiatrist and get insoles than deal with them. I feel so conned by just their verbage of "custom fit" not "custom insole". How can they do business like this to people in pain? It's sick. If they really care about helping customers they would help me get my refund to get the actual insoles that will help me rather than just keep my money.I just feel like the store needs to be more honest about how they can't really help everyone. That's a lie. There isn't an insole in there that would help me.Thanks,*******************