Business ProfileforThe Cromwell Co

We have a major septic issue and Cromwell will not communicate with me on what is being done to resolve it. I first notified Cromwell via email on 12/28/23. There was a pool of standing water that was maybe 6 inches in diameter in the ***** field area and it appeared to me there could be an issue with the lateral lines. One of Cromwell's maintenance people was with me when I made this discovery.The pool and mushy area continued to grow. After 4 or 5 emails about fixing the issue, a septic guy was sent out by Cromwell in mid February. He told me he was there to see if the septic tank needed drained. I told him that was not our major problem and showed him the pool which was probably 5 feet in diameter at this point with a mushy area that was probably 25 feet long and 15 feet wide. After looking at it, he said the septic system was no good and the entire thing needed to be replaced. He said he would inform his boss and his boss would notify Cromwell. On February 23rd I sent Cromwell and email asking for an update as to what was happening. I included additional Cromwell employees on this email. I informed them what the septic guy had told me about the system needing to be replaced and asked what the plans were as the septic gas in the house was getting pretty strong.One of the employees I had added responded and said they would need to check with the owner about replacing the system, getting a bid and replacing the system ASAP.On March 11th, I sent an email requesting an update as to where we were in the process but I did not receive any response from Cromwell.On March 19th I sent another email asking about what was being done to replace the system. Again I did not receive a response.Currently the standing liquid cess pool is approximately 6 to 7 feet in diameter and the mushy area is still approximately 30 feet by 20 feet and includes the whole ***** field area.Still no response from Cromwell. I have included pictures in the emails I sent Cromwell.