Business ProfileforDaikin Comfort Manufacturing LP

Our home was built in 2019, Goodman furnace date Sep, 2019. The HVAC system is <5 years old. Late Dec 2023 a burning plastic odor was emitting from the HVAC intermittently. The odor became more frequent and I was having migraines and feeling lightheaded regularly. On Jan 4, an HVAC technician was called to assess my concern and resulted in tightening inducer motor, as he found water in the unit and cleaned flame sensor thinking odor could have been coming from working harder in winter. He suggested I monitor for water and continued odor. Jan 16 a second technician came out as the odor was near constant if temp was set 68 or higher. This technician could smell, determined it was not gas or carbon monoxide and also saw that water was continuing to leak from motor. He was unable to identify the odor cause and suggested I clean the vents. I did my own research and found the recall for the evaporator coil pan. I called HVAC company the next morning for help. They were not able to get both induce motor and evaporator coil pan for a few days and cost of labor was 294.30 for the motor and 719 for the evaporator coil pan. Knowing it was unable to be scheduled that day or next I requested an estimate for replacement. I was concerned for my health and safety of possible fire hazard. I did not have confidence in safety of repairing Goodman product and had it replaced on Jan 22. I proceeded to contact Goodman for reimbursement for full replacement due to faulty, hazardous equipment. I sent photos of melted evaporator coil pan and rust in unit from water leak. They offered to repair or courtesy concession of 1000, which she said was more than the allotment . I asked for escalation for further review. She said she understood my concern sent for escalation. She called the next day stating they are only obligated to pay 1000 and in turn want a full release of further liability. This seems unethical and is disconcerting. I am asking for help to recover replacement cost of 8696.