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ComplaintsforEagle Transmission & Automotive
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Complaint Details
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Initial Complaint
07/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I originally took my truck , a white 2012 14 foot box truck, in to have a transmission leak fixed in May and paid **** for the leak repair. When I picked it up I commented that it was still leaking and was told it was residual leakage and to ignore it. It continued so I dropped it off again July 14th and was told he only needed a day so I planned on picking it up on the 15th in the afternoon. I was then told on the 15th that it would be ready possibly the 18th, but most likely the 19th. I told him that I urgently needed a truck to continue working, to which **** responded that I should rent a truck at my own expense. He said additional work needed to be done, but that it was all covered under warranty. Now I called back on the 19th, I was told the person working on my truck went home early so it would not be completed in time. It's now the 21st and he has still not called me, the owner of the truck. Instead he called my father and told him that I needed to pay an additional 250 to pick up my truck, and I would be charged daily parking until it was paid. I never authorized additional cosas, and was specifically told it would all be covered under warranty. I feel like I'm being extorted, and have no choice but to pay if I want my truck returned to me. I've already lost a weeks income, which they are not going to cover. I should not have even had this issue, as it should have been fixed the first time without additional work/repairs needed and an additional week without work. I'd like the ****** that he is extorting out of me to be returned.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.