Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Creative Soul School of Music has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Creative Soul School of Music

      5633 Watauga Rd Watauga, TX 76148-3066

    • Creative Soul School of Music

      280 Commerce St #195 Southlake, TX 76092

    • Creative Soul School of Music

      217 Harwood Rd Suite 108 Bedford, TX 76021

    • Creative Soul School of Music

      5236 S Hulen St Fort Worth, TX 76132

    Business ProfileforCreative Soul School of Music

    Instrument Lessons
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.57/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Creative Soul School of Music has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Creative Soul School of Music

        5633 Watauga Rd Watauga, TX 76148-3066

      • Creative Soul School of Music

        280 Commerce St #195 Southlake, TX 76092

      • Creative Soul School of Music

        217 Harwood Rd Suite 108 Bedford, TX 76021

      • Creative Soul School of Music

        5236 S Hulen St Fort Worth, TX 76132

      Location of This Business
      5633 Watauga Rd, Watauga, TX 76148-3066
      BBB File Opened:
      6/13/2011
      Years in Business:
      18
      Business Started:
      1/1/2006
      Business Incorporated:
      7/28/2010
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Creative Soul School of Music LLC
      Business Management
      • Casey Thomas
      Contact Information

      Principal

      • Casey Thomas

      Customer Contact

      • Casey Thomas
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/08/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Unresolved
      This complaint is regarding the persistent and unwarranted harassment I have experienced from Creative Soul Music School. In late February/early March, I contacted the school to inquire about ******s for my son. Regrettably, the encounter quickly turned sour due to the aggressive sales tactics employed by the representative.During our conversation, I was pressured into providing my personal and credit card information under the false pretense of a "free trial class to confirm the promotion but would not be charged. Upon realizing the dubious nature of the practices and the lack of transparency regarding ****** details, my husband promptly cancelled my credit card to prevent any unauthorized charges.Despite my refusal to engage further, I have been inundated with incessant calls from the company, demanding payment for services I never received nor agreed to. Moreover, the persistent attempts to coerce me into accepting a nonexistent contract and resorting to using scam numbers to reach me constitute blatant harassment and a flagrant violation of my rights as a consumer.I have made multiple attempts to resolve this matter amicably through emails, only to have them bounce back or be met with dismissive responses. It is evident that the organization's actions are not only unethical but also bordering on fraudulent behavior.I demand that the organization cease all communication and cease any further attempts to falsely claim that I owe money or have entered into a contract. Furthermore, I expect immediate confirmation that my personal information has been removed from the records and that I will no longer be contacted by the company or its representatives.Failure to comply with this request will leave me with no choice but to pursue legal action to protect my rights and seek appropriate remedies for the harassment and distress caused.I trust that the organization will act swiftly to rectify this situation and ensure that no further harassment occurs.
      Read More

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lisa M

      1 star

      02/20/2024

      Our experience with the ********** location was terrible. While the instructor was very nice, ******s were extremely disorganized, often resulting in changing rooms 2-3 times per 30 minute ****** due to multiple instruments (drums) not being in working order or missing. Lessons were primarily listening and mimicking ******* videos, and did not include much instruction or explanation.The front desk is extremely unhelpful when trying to reschedule or get an accurate count of absentee tokens. Communication is poor, and there seems to be no intent to accommodate customers. When we decided to cancel ******s and request to use remaining absentee tokens, the information given was not in line with the policy signed at enrollment. Honestly, I wish I had read the reviews before enrolling my daughter. The rating on Yelp and ****** clearly indicate we are not alone in our experience, and there is no intent on resolving these known, recurring issues

      Local BBB

      BBB serving the Heart of Texas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.