Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13,2024 we hir** Easy Moving Company for a move from ******************** To ********* *****. Our move window was 12-2p.m however they call ** us and told us that they would be there closer to 2p.m which was fine. They show** up at 4:20 p.m. When they arriv** they were in a hurry and load** the truck without wrapping the furniture and ruin** my couch. They said my son deni** the shrink wrap which according to him that was untrue. The Manager *********************** was rude and dismissive when i call** on the 17th of June. After trying to talk to the Manager ***** i can honestly say i can see why this business and the workers are not serious about the job.

  

  Business Response

  Date: 06/21/2024

  Hello, this client insisted that we not pad anything nor shrink wrap anything as he was in a hurry and under a budget.  While we did pad all his belongings, he continued to rush the movers.  We performed this complete job within 3 hours.  We only collected for 2.5 hours as he refused to pay for the balance owed. Respectfully,

  EMC

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Committed to professionally pack, load, deliver, & unload my household belongings. 2.19.24 said *** packed/loaded items for move to *******, ** from Bedford, **. W/in 15 mins of arrival, great grandmothers wash bowl/pitcher was shattered. called owner, didn't seem to care, did agree that buffet should have been checked. Employees talking about smoking pot, smell of pot in company ****** **** being "beer 30" somewhere. I paid for everyone's lunch. I had to get unpacked items & request they be packed from several rooms. 2.20.24 ******* delivery. Boxes not all labeled, majority unloaded in living room. Upon unpacking I found: top of dryer dented, broken items, wall decor/photos not wrapped, just crammed into boxes with the top left open, resulting in scratched/damaged. MY clothing used to wrap breakables, husbands clothes/ball caps crammed in contractors bags, blanket used to wrap breakable, packed w/ a spray bottle of Goop Off, which leaked all in the box, missing 17" x 17" glass table insert, told was "in a box", my neighbor in Bedford found it in the garage leaning against the wall. Missing hardware for crib. Many items just crammed in boxes, several boxes contained items from several rooms ie: kitchen/bath/bed/laundry. An ACTUAL bag of trash was loaded/unloaded. Overall very UNPROFESSIONAL service. Have called requesting owner call back, nothing. He was able to FaceTime before this during his sons birthday party, chat & show me his personal ****** not now. My last call back request was 2.27.24. Photos/invoice, paid in full, is attached. My damages claim was denied, after employee interviews, which some had never seen each other until this job, as told to me by who was "in charge". I wanted to tip the crew, was told by employee to send to personal cash app account, that the owner would not give the money to the employers. I am requesting $1000.00 refunded. I did have to make several changes to original needs, things changed while selling house and life.

  

  Business Response

  Date: 03/25/2024

  Hello, we have replied to her complaint.  Additionally, we have requested answers to several questions which was sent on 02.28.24.  She has yet to reply.  We did in fact have an error in reply, hence she did get a denial response, however we immediately corrected ourselves and replied with the appropriate email requesting such questions.  To date, she has not replied.  We are governed by the ***** ********** of ***** Vehicles and process accordingly to our mandated contracts and bylaws of such.  We are currently waiting for her reply so we may proceed with her claim.  

  Customer Answer

  Date: 03/25/2024

  Complaint: 21469317
  
  I am rejecting this response because:

  I never received the correction email, I did speak to ***** the owner today and he sent it to me again.  I did respond to the email.  Im waiting for his reply.  This situation has not been resolved as of yet. 
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 03/26/2024

  I have spoken to customer and re-sent the email and confirmed receipt of such.  We will have this claim processed within the 90 day window as agreed.  Respectfully, ***** Pless

  Customer Answer

  Date: 03/26/2024

  Complaint: 21469317
  
  I am rejecting this response because:
  I did speak with ***** yesterday, I did receive the email he sent, I did answer the questions and returned.  I am looking for the paper work that I signed when the truck was unloaded, ***** said they also have this on file. However I am looking, there are some pressing situations going on here at home at the moment. 
  Regards,
  
  ***************************

  Customer Answer

  Date: 06/21/2024

  Complaint: 21469317
  
  

  I PAID EASY MOVING COMPANY $4278.00 IN FEB. 2024 FOR THEIR MOVING SERVICES. I FILED A CLAIM FOR DAMAGED/BROKEN ITEMS. $200 IS WHAT THEY WERE GOING TO GIVE ME FOR THE "ISSUES" WITH THE MOVE (PREVIOUS BBB COMPLAINT FILED). I RECEIVED THE FIRST CHECK (#*****). MY BANK TOLD ME IT WAS RETURNED FOR LACK OF FUNDS. EASY MOVING COMPANY THEN TOLD ME I WOULD RECEIVE A CASHIERS CHECK TO REPLACE IT, THAT THEY HAD RECENTLY CHANGED ACCOUNTS AND THE CHECK WAS WRITTEN ON THE WRONG ACCOUNT, AN HONEST MISTAKE THEY SAID. I RECEIVED THE SECOND CHECK (#*****). I WAS TOLD IN ANOTHER EMAIL THEY WOULD NOT SEND A CASHIERS CHECK BUT ANOTHER CHECK. THIS SECOND CHECK HAD A STOP PAYMENT ON IT. YOU CAN SEE IN THE ATTACHMENTS, BOTH CHECKS WERE WRITTEN ON THE SAME ACCOUNT. EACH CHECK WRITTEN BY A DIFFERENT HAND, BUT LOOKS TO BE THE SAME NAME SIGNED ON EACH CHECK. THEY DO NOT ANSWER THE ****** I HAVE REQUESTED THE ***** CALL ME, HE DOES NOT. HE SEEMED TO BE A NICE AND GENUINE GUY, BUT NOW I AM QUESTIONING THAT. I WOULD LIKE THE $200 WIRED INTO MY ACCOUNT, I DO NOT WANT ANOTHER CHECK.

  I WOULD LIKE THE $200 WIRED INTO MY ACCOUNT DIRECTLY ASAP. I WOULD LIKE ANOTHER $100 ADDED TO THE $200 FOR THE INCONVENIENCE OF ALL OF THIS..

  

  Business Response

  Date: 06/21/2024

  Hello, based on the contractual agreement signed over 5 times, we completed this move.  We did however break a small bowl, which under our liability limit of which is governed by the state and our contract settle.  Additionally, we refunded a total of $200.00.  Client states the first check returned as "insufficient".  We checked with our bank and the check was never presented.  I do not know what or why this happened, but did confirm it was never presented.  With this said, client contacted us, we corresponded about this and issued another.  I was just contacted yesterday and today about a "stop payment" on this check.  After speaking with the bank, they did say it was "stopped" because of a clerical issue on our part.  I spoke to her approx. 30 minutes ago and advised that she send check through again and it would clear.  I do not understand why she is going through the BBB to get this done, when it has already been addressed and handled.  Again, we paid an extreme amount over what her chosen contractual liability was and what she accepted and signed for.  Thank you 

• Initial Complaint

  Date:05/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had them move me from ********** to ********, ** Jan. 2022. They damaged many pieces of my furniture, plus did not get everything moved. They were the worst company I have ever had move **** want to be reimbursed for the furniture they damaged.I have filed this claim many times. I have included one response I got from them. I sent back everything they requested, and I still have not heard back.Please help.

  

  Business Response

  Date: 05/25/2022

  Hello, this client did in fact submit a claim to our claims department.  We did reply to such with questions (which she has answered) on 04.13.22 at 3:39pm via email which she has.   Our claims department is processing this claim.  We are governed by the ***** ***** of ***** Vehicles and have strict guidelines for handling claims.  Such is stated on her reply.  We will definitely have this claim settled, paid or denied based on their conclusions within the allowed 90 days.  

  Customer Answer

  Date: 05/25/2022

  Complaint: 17234647
  
  I am rejecting this response because:I have not heard a response again from the company. My original claim was sent on Jan 30, 2022. I expect to hear what is going mon with the claim. I expect the company to pay for the damages to many pieces of my furniture. I called the company on the day of the move, and he told me, "He was getting on a plane." He had me call someone in his office. Then I have never heard back from him. I want to know what is going on and when I will be compensated for the damaged furniture.
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 05/26/2022

  i would be happy to forward emails of correspondence to and from this customer.  Please provide email to provide such. Additionally, as spoken to client, all correspondence is made by email for records and such.  She also is aware to watch spam folder.  Respectfully, EMC

  Customer Answer

  Date: 05/26/2022

  Complaint: 17234647
  
  I am rejecting this response because: Please let me know where my claim stands. Why is it taking so long?

  *******************
  
  Regards,
  
  ***********************