ComplaintsforCarlisle Chevrolet Buick GMC

• Initial Complaint

  06/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction was 3/20/2022. I purchased a car from Carlisle Chevrolet. **** the manager willingly held pertinent information from me regarding the extensive damage that my vehicle had received prior to me purchasing it. I contacted **** on 4/14/2022 and tried to resolve this issue, where **** then stated to me this was not his problem, he was aware of the damage my car was involved in prior and that it was not his job to inform me of the damage because I didn't request it. **** refused to take the car back and trade it out for something of like price. He refuses to make things right and this car can not be resold and should have never been sold to a consumer and a finance company should have never financed it knowing the damage that was done to the car previously. They all took advantage of the consumer and situation she was in.

  Business response

  06/26/2023

  I have attached the buyers order and carfax the info she give is false, I never told her I know it had been wrecked, we always offer a carfax on everydeal, The price she said was wrong, also I havent spoke to her since the time of her buying the car 

  Customer response

  06/27/2023

  I am rejecting this response because:   They absolutely stated they knew the car had been wrecked and had withheld the carfax. They have also spoken to me since I purchased the car, as they are trying to cover up their whole story and back track now. As its seen the carfax report was NOT signed by me and at dealerships they are required to be signed if and when they are provided and this information sheet was not provided to be prior to the vehicle being purchased. I received a copy of the carfax report on 4/22 from ****** when I first went to trade in my car and this is when I called Carlisle and spoke with **** asking him if he was aware of the damages to the car and why I was not provided a carfax at the time of purchase. **** stated that because I did NOT ask for one, they didnt have to provide it. Therefore, stating they knew the damage the car was in, they knew the price they were selling the car was absurd but ultimately because they bought the car at an auction and didnt a carfax prior to their purchase and got screwed over, ultimately they were just trying to save their own rear ends and s**** another person over for their own personal gain and thats exactly what they did. The document provided clearly shows this report was never provided to me and **** stated he didnt provide it. They are shady individuals just looking for their next victim. This car should have never been allowed to be sold due to the amount of damaged it sustained prior to Carlisle purchasing it, as now Im being told by 6 other dealerships they will not be allowed to resale it. It also should have never been allowed to be financed by any company knowing the amount of damage it had sustained prior to being sold. Carlisle needs to own up to their mistake, take this vehicle back and give me the money back that they tricked me into financing and let me out of this car. This car is not safe for my children or myself. How would they feel if this type of business act was done on one of their children? They need to do the right thing. 

  Business response

  06/28/2023

  As you can see on the carfax it doesnt say the car shouldnt be sold, Im sorry I didnt know it was wrecked until after the fact, Its been over a year, Not sure why this is just coming up, 

  Customer response

  06/28/2023

  I am rejecting this response because:   As a business who operates in selling cars, this is not something that was unknown to your company. As a business owner you personally knew this car should not have been sold because you knew ultimately it could never be resold for even close to the value of what your business sold it for. Telling me to bring the car back to have to reappraised a few months after I purchased, your business knew right then that I would have to take a hit on the trade. You knew your business dealings were and are faulty and you intentionally knew you were selling a horrible vehicle to a person who was in duress and you ultimately took advantage of that situation. This is coming up now because this car is not habitable. This car and all the hidden defects that your business tried to cover up just to get it resold are costing me many issues. Because your business did nothing to make this right a year ago when given a very valid opportunity and manipulated a your client into keeping the car because you used a scare tactic to make her keep the car, has now put myself, your client, in a very horrible position. This car can not be resold. Ultimately now Im facing to take an over $8k hit or facing voluntarily repossession because of the position your business put me in with this wrecked vehicle. So yes, its coming up now. Everything your business covered up is coming to light thats why you have no valid rhetorical argument because you know the carfax was NOT presented when it was sold because there IS valid evidence that it was NOT signed by your customer, me! You know what you did was dirty business and I will make sure that I will continue to let people know what type of dealership you are running and operating and the type of sales people you employ. I also have no problem hiring legal counsel to come after your business and Santander as well, as they should have never financed a loan on a vehicle that should have never been allowed to be sold. 

• Initial Complaint

  11/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2007 Chevy Impala on 09/26/2022 for 5,078.29 that was advertised on Facebook Marketplace. They advertised the car like it was the deal of the century and the car was in good condition. During the test drive the car drove fine. On the way home the transmission started slipping. Didn't think I would make it home. I text the salesman the next day to express my displeasure and he had gotten over on me with this deal. The car was a trade-in so surely they had some prior knowledge of the condition of the car. Eventually the car stopped and had to be towed. Mr. Whitehurst the GM called me and asked me to get an estimate for repair. I got an estimate from Freedom Chevrolet with an estimate of 2800 to fix the car. I sent him the estimate but never heard from him.

  Business response

  01/03/2023

  Business Response /* (1000, 5, 2022/11/07) */ Contact Name and Title: Andy ********** GSM Contact Phone: XXX-XXX-XXXX Contact Email: ****@CARLISLEGM.COM Mr.******* came in on 9-26-22 and spent about 3 hours here driving the car talking with his wife and the salesman then they all drove again together, He was told the car was as is where is, He signed all the forms saying he understood that is was as is,Then 48 hours after he drove the car 2 hours home he called saying it had problems, I told him to bring it here to us and I would check it out, He never came in or called me back, He then canceled the transaction on his credit card when the credit card charged us back I then called him with no response I sent all the paperwork to the credit card company and they repaid us and agreed that he took ownership of the car, so now he's contacted the BBB and still has not reached out to me. Im sorry but the car is as-is ill send copys of what he signed, And too wait two days to say it had problems but refuses to bring it here I dont understand Consumer Response /* (3000, 7, 2022/11/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr. ********** never told me to bring the car back to the dealership. First he asked me to check if the car had transmission fluid in it. There was nothing wrong with the fluid level. Then he asked if I had a mechanic that could check out the car. The car was towed to Freedom Chevrolet in Dallas where my grandson worked. His transmission mechanic sent me an estimate to fix the car and replace the transmission. The estimate was for 2,825.15. I forward this to Mr. ********** but I never heard from him. Anything to the contrary is untrue. I would have gladly taken the car back to the dealership if asked. It took them a while to bring the car for a test drive when I first went to the dealership. My gut is that they were doing something to the car to last for a test drive. The estimate was already included in my initial complaint. Its false advertising to use Facebook Marketplace to advertise the car as a great deal when you know it has major problems. Business Response /* (4000, 10, 2022/11/09) */ I still do not understand why you would buy a car and sign a as-is agreement if you had any 2nd thoughts, Im sorry you had a problem with the 2007 chevrolet impala You were told the unit was a trade in that we had set to go to auction, You ask us if we would retail it, We said yes as long as it passed the state inspection for the state of texas which it did, You came and drove the car agreed to buy it signed the as-is agreement. That means the car has no warranty at all. We stamped it that way you read it & signed it, I ask please that this case be closed We the dealer did not do anything wrong. Consumer Response /* (4200, 12, 2022/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr. ********** never told me to bring the car back. He asked if I had someone to take the car to and I said yes. I took it to a mechanic at Freedom Chevrolet and sent him the estimate but I never heard from him. The fact is you sold me a piece of junk. You advertised on Facebook Marketplace like it was such a great deal. You knew this car was junk. Thought you were a reputable dealer. Would never buy anything from you again. I hope you feel good cheating the public.

• Initial Complaint

  08/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In March of 2019 this dealership put a new transmission in our Chevy Spark. Recently the car died on the road and was taken to a Chevy dealer in Tulsa Ok. They went to service the transmission and found metal filings and the wrong color transmission fluid in it. The paperwork from the Waxahachie dealer has a part number and the color of that fluid should be blue/green. The fluid that was drained was red. The Waxahachie dealer was the last one to work on it until the Tulsa dealer opened it up. I spoke with ****** **** in Waxahachie. He said his "proof", that his service department isn't responsible, is that his mechanic is too experienced and their tracking system is "foolproof". I said my "proof" is that the wrong fluid came out of my car. Both dealers agree that the wrong fluid would be damaging to the transmission, but the Waxahachie dealer is refusing to take responsibility for the mistake that was made. They were the last ones to work on it and we have carfax documents showing all the work that was done on the vehicle. No one else touched the transmission between them filling it and the Tulsa dealer draining it.

  Business response

  10/21/2022

  Business Response /* (1000, 5, 2022/08/30) */ We will not be financially involved in this in any way. The transmission we put in the car was not only done in 2019, but over 80,000 miles ago! The warranty for repairs provided by General Motors, and this dealership is for 24 months. If we had happen to put the incorrect fluid in by all data available the failure would have been imminent in the first few thousand miles of driving. Not only that, but by the manufactures recommendation the fluid should have been changed after the first 45k miles of driving so the original fluid shouldn't even be present in the system. The correct fluid was installed when we replaced the transmission in 2019. This is verifiable through GM billing, and on the customers invoice. Consumer Response /* (3000, 7, 2022/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue is not one of warranty. It was a transmission that was installed under the cars original warranty and therefore is not covered under a warranty anymore. If the Tulsa dealership opened the transmission up and the correct fluid was in it, We would have paid them to fix it. The correct fluid should be green/blue the fluid that came out of it was red/pink. From the time the Waxahachie dealership installed it to the time the Tulsa dealership drained it the transmission was never serviced. The carfax documentation which shows all the work done on this vehicle shows this. Also we had no reason to believe that any issues we were having with the car had anything to do with the transmission which was brand new. Both dealerships agree that putting the wrong fluid in the car would be damaging to it. When I spoke with ****** **** at waxahachie he also stated then that the car would not have made it that far. I asked him for the report showing this data on how far a Spark can go with the wrong transmission fluid. He said there wasn't one. I also agree that their paperwork calls out the correct fluid however that's not what was installed in the car. The proof of that is that the fluid was red/pink and not blue /green. The service department at Carlisle Chevrolet made a mistake and put the wrong transmission fluid in this vehicle which was damaging to the transmission. We are only asking that they fix that mistake. Business Response /* (4000, 9, 2022/09/01) */ At this point to avoid being redundant we have nothing to add other than Carfax is not a black and white resource like you are taking it. Carfax only gets information from reporting sources in their network. For instance if the fluid was changed at an independent shop it would not show on their report. We still stand with our original argument. The fluid we placed in the transmission was correct, and provable through the immense amount of controls in place not only from our side as the dealer, but from Gm's side as well. We will not continue to go back and forth over a slanderous speculation from 41 months ago, and over 80,000 miles. The end Consumer Response /* (4200, 11, 2022/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) When we buy a car we start a file and anytime work is done on the car a receipt goes in this file. We have receipts for everything done on this car down to routine oil changes. If any other shop had worked on this transmission between Carlisle and the Tulsa dealership we would have pursued a remedy with that shop. However this is not the case. Carlisle was the last place this transmission was worked on. Hospitals have immense amounts of controls too but mistakes still happen. I don't believe that Carlisle has the only humans on the planet that are infallible. When my husband first brought this to Carlisle's attention on 8/29/22 and spoke with Scott Nathan his response was that "transmission fluid is always pink". I also don't believe that it is slanderous to present my side of this case.

• Initial Complaint

  04/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am going through a divorce. A truck is owned by myself and my soon to be ex-husband. We are under temporary orders that state that he is only temporarily awarded the truck (2020 Ram 3500). We are not to buy or sell anything until the divorce is finalized. I informed the dealership of the information on September 30th when I came in to get an estimate for the Cadillac XT5 that we both own. Despite this, they bought the truck from my soon to be ex-husband, paid off the truck and sold him a new truck. They are now consistently calling myself and my attorney demanding that I sign off on the title. There is no court order that states I have to sign this title. Additionally, they only offered me $30,000 for the Cadillac XT5 and now they are offering me $42,000. I assume this is because they realize how badly they messed up in this situation.

  Business response

  06/24/2022

  Business Response /* (1000, 5, 2022/05/03) */ Contact Name and Title: **** ********** GSM Contact Phone: XXX-XXX-XXXX Contact Email: ****@CARLISLEGM.COM I have attached the court order showing where the judge told her to sign off on this, We did nothing wrong please close out this case, Thanks **** ********** Consumer Response /* (3000, 8, 2022/05/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) When Carlisle purchased the truck from my soon to be ex husband we were under temporary orders. The truck was only temporarily awarded to my soon to be ex husband. On September 30, 2021 I went to the dealership and received an appraisal for the vehicle I am temporarily awarded. The same staff members that are involved in this current matter appraised my vehicle at $30,000 and have since then appraised the vehicle that I drive to be $42,000. This increase is obviously due to this situation. Please note that I purchased this vehicle in May of 2021 and the $30,000 appraisal would have been an approximate $15,000 negative hit. During the visit to the dealership in September I explained to Alex Hicks that we were under temporary orders and not to buy or sell anything from either of us. When they decided to complete the transaction regardless of my statement the dealership at no time contacted me to confirm that statements from my soon to be ex husband where accurate that the vehicle could be sold. The truck sale was completed well before a court order was made for the truck to be sold. Additionally, the dealership still has not provided me the paperwork that goes with my portion of the sell of the truck. **** ********** stated that he would only give me copies of this paperwork if I removed my report to the Better Business Bureau. According to my attorney's office this is coercion. Lastly, the truck pay off was paid at $65,360.22 according to Kelly Blue Book the trade in value for this truck is $69,861-$74,755. According to Been Verified the market value of this truck is $80,105. Also according to Been Verified the dealership intends to sell the truck for $79,700. This shows that there is more value in the truck than what was provided at the time my soon to be ex husband made the purchase. No equity has been provided to me as a result of this transaction. I have provided 5 supporting documents for this matter in addition to the other previously submitted documents. Business Response /* (4000, 10, 2022/05/11) */ This is a personal matter between her and her ex husband, She's mad because the judge made her sign off on the truck. Not really anything to do with us!! Consumer Response /* (4200, 12, 2022/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not disagree that this is a personal matter that this company chose to get involved with despite my disclosure that we are under temporary orders. I could not legally sign the title until a judge signed off that I needed to sign the title. This information came directly from my attorney. I am in no way mad at the judge. The financials of it all will be worked out in the divorce, which still isn't finalized by the way. I have provided several statements and documents to support those facts regarding the wrongful acts of this dealership. The only comments that you are stating are simply your beliefs and not supported with factual evidence. Additionally, at no point did the representatives of the dealership apologize at the very least for their horrible choices. Your need to put exclamation points after your comments show force and yelling. All of which are unnecessary and your behavior continues to be unprofessional. This is definitely not how a professional organization should be conducting business.

• Initial Complaint

  03/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Service dept i took my truck for oil leak they kept it for a week charged me 1700.00 dollars still leaking oil

  Business response

  04/20/2022

  Business Response /* (1000, 5, 2022/04/01) */ We have been trying to reach the customer, and have been unsuccessful. Due to the age, and mileage of this vehicle (20 year old with 200+ thousand miles) there defiantly could be other oil leaks that come to light after the repairs we made, or it could have been something from what we did. Impossible to know until we get the vehicle back to look at it. We replaced the oil pan gasket, rear main seal, and cover gasket, to correct major oil leaks. That is by no means all of the oil seals on the vehicle. Either way we fully intend on doing the right thing if it is something we did, or blatantly missed. Consumer Response /* (2000, 7, 2022/04/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I don't trust them they are low rate service dept

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