Roofing Contractors
Orange Elephant Roofing & Construction, LLCInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that Orange Elephant Roofing & Construction, LLC has a pattern of complaints from consumers who have experienced difficulties in contacting the company and receiving services after signing a contract and paying a deposit for roofing work.
On December 13, 2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of February 7, 2025, BBB has had no response addressing BBB's concerns.
Alert
In December 2024, BBB investigated the
business practices of Orange Elephant Roofing & Construction, LLC. This investigation was prompted by a significant
number of consumer complaints alleging that they signed contracts after being approached
by door-to-door sales representatives but never received the services that were
promised.
Many consumers allege Orange Elephant
Roofing & Construction, LLC required them to make a deposit before starting
roofing jobs. Consumers alleged that the company received checks from their
insurance companies, deposited the funds, and failed to initiate any roofing
work.
BBB interviews with consumers confirmed allegations
that Orange Elephant Roofing & Construction, LLC forged signatures from
estimates onto the checks received, depositing them into their business account
without ever starting the roofing jobs.
Most of the complaints filed with BBB
serving the Heart of Texas originated from consumers in South Carolina totaling
over $157,000 in disputed amounts.
BBB attempted to contact Mr. Jake Kelly, the Managing
Member of Orange Elephant Roofing & Construction, LLC, by email, phone, and
certified mail but did not receive a response to any of these inquiries.
Service Area
- TX
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