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Business Profile

Tire Dealers

Ernie's Tire and Automotive
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DATE OF SERVICE: 5/2022 AMOUNT CHARGED $1,229.57 TYPE OF SERVICE: A/C KIT TO INCLUDE REPL**E COMPRESSOR, CONDENSER, EXPANSION VALVE AND LABOR NATURE OF DISPUTE: AFTER ABOUT A WEEK OF THE *** BEING IN THEIR ***** THEY TOLD US THE *** WAS FIXED, IMMEDIATELY AFTER LEAVING THE ***** WE NOTICED THE ** WAS NOT WORKING. WE TOOK IT B**K THEY TOLD US THEY WERE GOING TO LOOK INTO IT. WE HAVE BEEN B**K AND FORTH WITH THEM AND THE ** IS STILL NOT FIXED. THEY ARE TELLING US THAT ITS AN ELECTRICAL ISSUE BUT THEY DONT SPECIALIZE IN ELECTRICAL ISSUES. WHAT THEY ARE TELLING US NOW MAKES NO SENSE. WE HAVE TAKEN IT TO TWO DIFFERENT PL**ES AND IT ALL COMES B**K TO THE COMPRESSOR AND CONDENSER. WE TRIED TO BE CORDIAL WITH THE ***** INSTEAD HE TOLD US TO DO WHAT WE HAD TO DO, HE HAS LAWYERS. ITS NOT RIGHT THAT THEY WERE QUICK TO TAKE MY MONEY AND THE ** WAS NOT FIXED. I WOULD LIKE TO GET MY MONEY B**K SO I CAN TAKE IT SOMEWHERE ELSE TO GET MY ** FIXED.

    Business Response

    Date: 09/12/2022

    ********************** came into our shop with a request for an A/C service in May of this year.

    We ordered an A/C kit and installed it. The A/C was working when the vehicle left here..

    ********************** came back in in August of this year stating that the  A/C quit working. He brought the vehicle back.

    We again checked the A/C and told him that it was an "electrical Issue", we told ********************** that we do not do electrical work.

    ********************** took it to theHonda Dealer and was told that it was the "Expansion Block"

    We ordered and replaced the "Expansion Block" which did not fix the issue. We told him again that it was an "electrical issue and that we do not do electrical work.

    ********************** took his vehicle to a few other places and someone told him that it was the "Compressor" he wanted us to warranty the "Compressor".

    So, we warrantied the "Compressor" and replaced it with a new "Compressor", which did not fix the issue.

    We told him again that it was an "Electrical Issue" and we do not do electrical work.

    ***** the owner did speak to **********************.

    When ********************** threatened that he would call his credit card company and file a complaint the BBB ***** told him in a nice way that is what we have Lawyers for.

    The price that ********************** came into our shop with a request for an A/C service in May of this year.
    We ordered an A/C kit and installed it. The A/C was working when the vehicle left here..
    ********************** came back in in August of this year stating that the  A/C quit working. He brought the vehicle back.
    We again checked the A/C and told him that it was an "electrical Issue", we told ********************** that we do not do electrical work.
    ********************** took it to theHonda Dealer and was told that it was the "Expansion Block"
    We ordered and replaced the "Expansion Block" which did not fix the issue. We told him again that it was an "electrical issue and that we do not do electrical work.
    ********************** took his vehicle to a few other places and someone told him that it was the "Compressor" he wanted us to warranty the "Compressor".
    So, we warrantied the "Compressor" and replaced it with a new "Compressor", which did not fix the issue.
    We told him again that it was an "Electrical Issue" and we do not do electrical work.
    ***** the owner did speak to ********************** and when Mr. **************;said that he would have to action to resolve this ***** told him in a nice way that, that is what we have Lawyers for.

    The price that ********************** came into our shop with a request for an A/C service in May of this year.
    We ordered an A/C kit and installed it. The A/C was working when the vehicle left here..
    ********************** came back in in August of this year stating that the  A/C quit working. He brought the vehicle back.
    We again checked the A/C and told him that it was an "electrical Issue", we told ********************** that we do not do electrical work.
    ********************** took it to theHonda Dealer and was told that it was the "Expansion Block"
    We ordered and replaced the "Expansion Block" which did not fix the issue. We told him again that it was an "electrical issue and that we do not do electrical work.
    ********************** took his vehicle to a few other places and someone told him that it was the "Compressor" he wanted us to warranty the "Compressor".
    So, we warrantied the "Compressor" and replaced it with a new "Compressor", which did not fix the issue.
    We told him again that it was an "Electrical Issue" and we do not do electrical work.
    ***** the owner did speak to ********************** and when Mr. **************;said that he would have to action to resolve this ***** told him in a nice way that, that is what we have Lawyers for.

    The price that ********************** paid was for all of the work we had done. We did not charge him for the removal and replacement of the Expansion Block or Compressor for "Customer Satisfaction"

    We do not owe ********************** anything.

     

    Customer Answer

    Date: 09/13/2022

    Complaint: 17935912

    I am rejecting this response because:

     

    when we picked up the car, the ** was NOT WORKING.  We immediately took it back, probably no Korean than 5 mins later.. They knew it wasn't working but yet took our money. They have had our car aboy 98% of the time from May-Sept and still nothing being resolved.. They keep telling us its an electrical issue why wouldn't they tell us this from the beginning. Every time we take it to a different shop it circles back to the same issue... compressor and condenser. Which they guarantee. Its not right that this establishment can take our money and the car didn't work the minute we drove it off their lot back in May. All we asked was for our car to get fixed or reimburse us all or partial so we can take it somewhere else and get it fixed.. this whole mess is causing us financial hardship.

    Kind regards,

    *****************************

    Business Response

    Date: 09/28/2022

    The customer has now disputed the credit card charge. We will need to communicate with the credit card  company to resolve this issue with **********************.

    Customer Answer

    Date: 10/04/2022

    Complaint: 17935912

    I am rejecting this response because:

    I just called my credit card company to check if *****'s has responded to the claim; they have not responded.

    I really hope they can do the right thing.



    Regards,

    *****************************

    Business Response

    Date: 10/06/2022

    Customer has filed a Dispute with their ******************** we are working with that currently.

    Customer Answer

    Date: 10/06/2022

    Complaint: 17935912

    I am rejecting this response because: My credit card company just got back to me, and *****'s is declining my claim.

     

    They are still refusing to do the right thing.  This is NOT right.

    Regards,

    *****************************

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