ComplaintsforTrevino Appliance
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Complaint Details
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Initial Complaint
11/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This has been the least professional establishment I have ever stepped foot in to say the least. I went to buy a stove and when I looked at it I made it extremely evident to the personnel who was assisting me that the oven door was not shutting correctly, he told me it was “normal” and a “simple fix”. when I finally unloaded the stove into my house I noticed that the reason it was not shutting correctly was because it was missing a hook from the left hand side. I immediately commented to the individual who sold me the stove that it was missing the hook and he said he would send a technician the following day. Now, they are saying they will have to charge me a fee to get a technician to just look at the item when their policy claims to be if something malfunctions within 48 hours they will replace it. Given that everything took place in a span of 2 hours, it is more than clear that their policy is just as much of a **** as their business. Additionally, when I made a remark that I will be reporting them they became hostile and said I was blackmailing them and they will take me to court when I have proof that the only thing I was doing was shining a light on their ***** business.
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.