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Find a Location

Payne Dealer Group Management Co Inc has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Payne Dealer Group Management Co Inc

      2401 E Expwy 83 Weslaco, TX 78596

    • Payne Dealer Group Management Co Inc

      2003 E Expwy 83 Mission, TX 78572

    • Payne Dealer Group Management Co Inc

      800 E Expwy 83 Weslaco, TX 78596

    • Payne Dealer Group Management Co Inc

      4017 N Expwy 83 Brownsville, TX 78520

    • Payne Dealer Group Management Co Inc

      1101 S Commerce Harlingen, TX 78550

    Business ProfileforPayne Dealer Group Management Co Inc

    New Car Dealers
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:
    While Payne Dealer Group Management is still in business, they have failed to respond to the BBB to resolve and address complaint issues.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Auto Sales & Service

    Business Details

    This is a multi-location business.

    Find a Location

    Payne Dealer Group Management Co Inc has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Payne Dealer Group Management Co Inc

        2401 E Expwy 83 Weslaco, TX 78596

      • Payne Dealer Group Management Co Inc

        2003 E Expwy 83 Mission, TX 78572

      • Payne Dealer Group Management Co Inc

        800 E Expwy 83 Weslaco, TX 78596

      • Payne Dealer Group Management Co Inc

        4017 N Expwy 83 Brownsville, TX 78520

      • Payne Dealer Group Management Co Inc

        1101 S Commerce Harlingen, TX 78550

      Location of This Business
      2401 E Expwy 83, Weslaco, TX 78596
      BBB File Opened:
      4/20/1987
      Years in Business:
      33
      Business Started:
      6/1/1991
      Licensing Information:
      • Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with them as well.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Payne Pre Owned Ctr
      • Payne Harlingen
      • Payne Volkswagen Suzuki
      • Weslaco Ford
      • Payne Pre-Owned Harlingen
      • Payne Mission
      • Ed Payne Mitsubishi
      • Weslaco Motors
      • Ed Payne Motors
      Business Management
      • Mr. Edwin Bud Payne, President/Partner
      • Paul E Rose, Secretary/Treasurer
      • Mr. Ronnie Roberts, General Manager
      • Tommy Taylor, Service Manager
      • Mr. Bill Boyd, Service Manager
      • Hugo Lara, Sales Manager
      • Jay Torres, General Manager
      • John Roberts
      • Walter Hill, General Sales Manager
      • Robert D Gonzalez, General Manager
      • Rusty Brechot, Vice President
      • James Payne, Partner
      • Mr. Steve Yancey
      • Mr. Rick Carter, General Manager
      • Mr. Mark Payne, Owner
      Contact Information

      Principal

      • Mr. Edwin Bud Payne, President/Partner
      • Mr. Mark Payne, Owner

      Customer Contact

      • Mr. Mark Payne, Owner
      Additional Contact Information

      Fax Numbers

      • (956) 973-9843
        Primary Fax
      • (956) 972-6302
        Other Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      14 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/02/2023

      Complaint Type:
      Billing Issues
      Status:
      Unresolved
      On 11/10/23 my horn was not working on my 2015 Chevrolet Silverado. I took it to Payne Chevrolet to have it repaired. Jose **** ***** service advisor said they charge $165.00 per hour and said it would cost $660.00 plus parts. I had an appointment on 11/1023 at 8 O'Clock AM and Jose called me at 10:25 AM and said it was done and I could come and pick up my truck. This means that they completed the repairs in 2.5 hours which means this should only cost me $412.50 plus parts. Not $660.00 plus parts. They did not work on my truck any longer than 2.5 hours at a labor rate of $165.00 per hour. This is why I am asking that my account be credited back $247.50 for 1.5 hours that Payne Chevrolet did not work on my vehicle. No one should have to pay more than what the hourly rate is for repairs. Jose Luis Rodri also stated that they would be sending me a survey which I have not received to this date 12/2/23. This in relation to Invoice #506750 at Payne Chevrolet. Thank You for your help in resolving this matter on my behalf. Jerome ****
      Read More

      Customer Reviews

      3 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michael S

      1 star

      05/20/2024

      I bought a truck off Payne on the Chevrolet side about a year ago but since I got it it’s been giving me problems when I got the truck they didn’t let me see the terms and conditions on the contract now the second day coming home from work the truck turned off on me while I was on the expressway I called them and they said they would fix it what ever right I take it the fix the problem supposedly 2 days again the check engine light come on I take it once more they fix it again now that same week I washed the truck and noticed a bit of discoloration they painted the chips it had with marker and the transmission was acting up now I tried a couple of time to see if they can take it back and give me something else I went I explained everything to them and they told me I have to give a down payment unless they can’t help me so I told them that they sold me a truck that’s not working I have a family and my wife drives it and I don’t want them to get into an accident bc of the truck they sold me I tried and it seems that they just want me to basically buy another truck and all I want is to get my moneys worth when I talked to one of the salesman I told him that the manager that sold me the truck was asking for a down I gave them 4k I told him to make sure it goes to the closing cost till this day i don’t know where that money went because it wasn’t towards the truck now they don’t want to help me so I’m stuck with the truck that they sold me and I can’t get switch out for a more reliable truck even thoe they sold it to me with a lot of issues i just want to let people know not to make purchases with them

      Local BBB

      BBB of Greater Houston and South Texas

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