161 Customer Reviews
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Review from Gary S
1 star07/26/2024
Worst excuse of an insurance company stay away from this company they are crooks will take you payment and money but won't cover anything, they will send someone that won't ever even knock on your door then send a full denial, do not use them . I wouldn't recommend them to an enemy.Review from Casey H
1 star07/24/2024
RUN from these people. 1) They charge SO MANY FEES. Want them to shop for a better rate at renewal time? That'll be a $89 re-shop fee *per policy*. And you don't get that back even if you find better rates someplace else. 2) ******** services is AWFUL. I've been trying to get all of my policies canceled for over a month, meaning endless emails and many LONG calls. To this day (46 days after I told them to cancel), I still have two policies that aren't canceled. Every time there's an excuse "our system is down" or "there's one more form we need you to sign" or "the carrier's system is hard to deal with..." It's funny how they have zero problem signing you up, but lots of problems when you want to cancel. Save yourself the time and money and go to a REAL insurance agency with REAL customer service.Review from Vickie A
5 stars07/22/2024
********************* is the best. He will be my insurance agent forever. ********************* is very professional. He is the best.Review from Amanda D
1 star07/22/2024
Do not do business with them. Impossible to reach, or get clear answers when you cancel. Coverage is awful if you actually do your research. Once you do cancel you get countless emails from all different agents asking for a docu-sign signature, after you sign the document, you keep getting emails asking to sign a new docu-sign cancellation form. So far I have received 4 cancellation docu-signs, the same exact form with different agents names all different. When I do get someone on the phone to get clarification and verify it was cancelled the customer assistant agent says there is no docusign saved in my profile. Just stay away
Goosehead Insurance Agency, LLC Response
07/23/2024
Hi ***** -Thank you for bringing this to our attention. Someone from our local team will be contacting you soon to help resolve your issue.Review from Mattie B
1 star07/22/2024
I got quotes from Goosehead Insurance for a new property I am buying. They sent the information to my lender saying I would be using them when I gave them no indication I would be moving forward. Keep in mind I never even gave them my lenders information, so I have no idea how they did this. I had already chosen another company to go with based on better pricing but after that I would never in a million years do business with a company that's so shady. This is so unprofessional, I am truly in shock!!Review from Ahmed M
1 star07/15/2024
Abysmal service. I have been trying to get a hold pf them for weeks to no avail. Needless to restate the prior reviewers, once they have your dollar they ignore you. Shameful company.Goosehead Insurance Agency, LLC Response
07/19/2024
We have received the complaint and appreciate the opportunity to respond to our clients inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via emailReview from Mary R
1 star07/12/2024
Stay away. Goosehead Insurance Agency documented the *wrong phone number* to contact me on my Homeowner Insurance policy application. For a month I repeatedly tried to correct their error with the Goosehead agency. In the meantime, the policy carrier slapped a cancellation notice on my HO policy because they could not reach me at the *wrong* phone number to schedule an inspection of my home. After that debacle was resolved, an inspector came and measured my house larger than it actually is which resulted in a reinstated policy that was $200 more than the original policy I took out 2 months prior. If you do not want this kind of aggravation in your life, do not choose a Goosehead Insurance Agency.Goosehead Insurance Agency, LLC Response
07/19/2024
We have received the complaint and appreciate the opportunity to respond to our clients inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via emailReview from Scott B
1 star07/10/2024
I've been a Goosehead customer for 8 years. For the first couple of years, they were great. I even had my agents cell phone number and could reach her any time. This is no longer the case. When you call for an agent, you're put in que for a callback. I placed this call 2 days ago and still haven't received a callback.I also recently learned that the homeowners policy they have me on is nearly 50% higher than what other, better known providers are offering. And they say they shop for the best deals every year for you. Obviously not.I've already switched most of my policies on my own, and, provided I ever get a callback, I'm going to cut ties with Goosehead completely.Goosehead Insurance Agency, LLC Response
07/19/2024
We have received the complaint and appreciate the opportunity to respond to our clients inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via emailReview from GINA A
1 star07/08/2024
Bad Choice: Goosehead Insurance Agency, LLC Most incompetent insurance agency. Once they have your money good luck getting a human on the phone. Poor customer service. Unable to do a simple process of cancellation, I rate them as a O they don't deserve a star.Review from Lauren L
1 star06/28/2024
Lie and treat customers like trash after they have your money. Partnering with customer support for SIX WEEKS to shop policies only to be ignored and then when asked your representative is on leave NO COMMUNICATION or support so we had to start the entire process over. After all of that the new representative says theres nothing more I can do for you Absolutely disgusting. Will be cancelling all policies today.
Customer Review Rating
1.81/5stars
Average of 161 Customer Reviews
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