Business ProfileforCharles Schwab Corporation

On September 14, 2023 my account was charged $38 for a mandatory reorganization fee for a 1-to-15 reverse split of Astra Space, ticker symbol ASTR. On September 19, 2023 I emailed the business asking for a courtesy refund of this fee due to my position being minuscule compared to the fee (position under 5 USD value). The business respectfully declined to refund the fee citing the fact that I had previously been refunded in the same year. While I understand their reasoning, I do not believe their policies are fairly applied; I have had friends who have received multiple reorganization fee waivers in the past year. I believe this fee waiver policy is being unfairly applied, particularly that this business seeks to charge fees to lower value accounts to wipe them out (at the time this fee was charged my account had a low balance and the fee almost brought me negative after accounting for options positions). Since I have had no more reorganization fees on my account since this one, I am asking that the fee be refunded. I would be asking for a full refund of the fee OR a $76 in commission credits/fee waivers that carry over the Schwab transition to be used in options trading. I appreciate your understanding in this matter.