ComplaintsforClean Cut Roofing

• Initial Complaint

  11/02/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 10/29/21 an employee of this company was dispatched to my residence at *** ** **** in ******* ** XXXXX. I asked to have a 220v plug installed in my garage to plug in a window air conditioner unit. Install/replace 15/20a 120v duplex outlet was listed on the invoice at $75. I got him started on the job and had to leave. He finished the plug as well as Replaced a standard dimmer inside the residence up to 600w. The dimmer was $100. I left a check and my wife filled in the amount. After I returned I found that I could not plug my ac unit into the plug. It was turned the wrong way and the three prongs plug would not fit. It had a plastic rain cover. As I was trying to remove this plastic cover to see if I could turn the outlet around I received an electric shock to my hand that went to my elbow. I had severe pain and decided to go to ******** urgent care in ******* ** as it was a Saturday. They did not have the proper equipment to do a complete assessment and told me it could take months for the pain to go away. My vitals were okay so I returned home. I called the owner of Clean Cut and told him what happened and he said he would come out Monday and take care of it. On Monday I called back to get a time and was told there would be a $250 additional charge to come out and fix it. This was not acceptable to me. He showed no empathy for my injury. I threatened a lawsuit and he has blocked my phone. I had no recourse but to stop payment on my check until this is resolved. His fee for returning was unreasonable and unprofessional.

  

  Business response

  11/12/2021

  Business Response /* (1000, 6, 2021/11/03) */ ***, Thank you for bringing this to my attention and allowing us to come to a solution. First, I would like to once again extend my condolences to Mr. ******** for the electrical shock he received while, in his words, "seeing if I could turn the outlet". We never recommend a homeowner to work on their own electrical system without proper training. If a homeowner does choose to work on their own home, it is always best to turn off the electricity beforehand, as this is standard practice even for licensed electricians. With that being said, I will begin the recap of events from our side. On October 28, 2021, at about eight o'clock in the evening, Mr. ******** reached out to me about an electrical project he needed done right away. I let him know that it was already late in the week, and that this project would likely be done the following week. To which Mr. ******** replied that it had to be done that week. I was able to move some existing appointments around to accommodate Mr. ********'s request. On October 29, 2021 at 3:09 P.M. a licensed electrician arrived at Mr. ********'s residence. The electrician gave Mr. ******** two quotes: one for a dimmer switch installed in an existing switch box, and one for a 220v outlet installed in an existing 220v outlet. The latter is where I believe the issue occurred. The licensed electrician advised Mr. ******** that the outlet he wanted installed would not work with his AC unit, and that he would need a different electrical line run. The electrician gave Mr. ******** a quote for this. I have attached said quote to this document. Mr. ******** again insisted that he just wanted the 220v outlet installed, and not what the electrician had recommended. We accommodated his request. The electrician installed the two agreed upon projects, working past our normal operating hours to complete Mr. ********'s project, and finished at 5:29 P.M. On November 1, 2021 at 7:22 in the morning, Mr. ******** called me on my truck's bluetooth speakerphone while I was driving my four small children to school. He had called to see when we would be out to fix his electrical project because the plug did not fit into the outlet. While explaining his issue to me he told me, "while seeing if I could turn the outlet around, I received an electric shock to my hand that went to my elbow." I told him that I hoped he was okay, but that we unfortunately don't warranty work that has been tampered with by the homeowner. However, I did tell him that I would be happy to get an electrician back out to resolve the issue, but since our work had been tampered with, we would be charging a service fee. At this point, Mr. ******** began to yell and cuss, telling me he would sue me, and proceeded to hang up the phone. Unfortunately, my four small children hear all of this. I have not blocked anyone's number, and I was unaware that payment was stopped on the check. These are the events as I remember them. I would like to add that customer satisfaction is our highest priority next to safety. Please let me know if you have any ideas on how to properly resolve this issue. Below, I will give two possible solutions. One possible solution is that we send out two electricians and install the correct plug for Mr. ******** that the electrician originally recommended. Mr. ******** would need to agree to a cash payment for this job, because he has already stopped payment on the previous check. Also, the install would need to be video recorded, so that there is no more "he said, she said," and only facts. If original payment for this job was not received, Mr. ******** would need to be made aware that a lien would be placed on the property. Since Mr. ******** was not completely satisfied with our work, the second possible solution would be for us to zero out his current bill of $175.00, and recommend another electrical contractor for him. If you or Mr. ******** have any other ideas on the best way to resolve this unfortunate turn of events, please reach out to me. ***, thank you for taking the time. Mr. ********, thank you for allowing us to address this. Best Regards, **** ********* Consumer Response /* (3000, 8, 2021/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The owner proposed 2 solutions; I do not wish for him to come back out and do what he suggests at $500 to install a 220 v plug properly so I can use it. I rejected that bid which included running wire 40 ft as that was too high. I then said I would install my air conditioner closer to tbe existing 220v that I was using for my air compressor and he agreed to install a plug for $75. I left after this was discussed to go to a job site. The installer completed the plug and went to get a plastic cover to go over it. He returned and installed this cover to protect from moisture. He then installed the upgraded dimmer switch. The problem was my plug doesn't fit the way the plug is turned. Mr. ******** didn't offer any condolences or show any concern to my injury at all. He did say he would charge me a $250 to come outand fix it. At this point if he is unwilling to come out and turn the plug around for no additional charges other than the original quote of $175 then I don't think we are going to agree. I am out the time and money for my visit to urgent care in ********** and also still having intermittent pain in my hand and arm. I am a woodworker and use my hands to make a supplement to my social security because it is barely enough to get by on. I am 73 years old and $500 seemed too high. It cost me $25 to stop payment on my check. I see no reason to release my medical records to him. I can verify I was seen by tbe doctor. I would request that he just 0 out my account and it would be very unprofessional of him to threaten to put a lien on my homestead. Thank you for your consideration. Consumer Response /* (2000, 10, 2021/11/10) */ The final consensus is business will zero out his account as mentioned in the business response and affirmed in the complainant's note.

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