Business ProfileforWindow World of North East Texas Inc

Contract signed on July 28, 2023, and 50% fee paid for 16 windows to be installed Sept 2023. Windows were not inst. until 12/4/23. One window was broken during inst. and another was inst. even though installer said that it was broken when he inst. it. I refused to pay remaining 50% as I considered this job incomplete. Promise was made by inst. that these 2 windows would be replaced in Jan. 2024. Windows were left uncleaned with lots of guey residue, etc. Window cleaners came on Dec 8 and spotted flaws in 2 windows (crooked grid & bubble between panes) & a slash in screen. On Dec 13, 2023 I called WW, told Head Installer about these flaws. He said they would be looked at when 2 broken windows were replaced. (Why not now, so all could be replaced at same time?) Jan 2024 goes by without any word from WW. I called on Feb 12 and was told that 2 new windows had come in; both were broken and had to be reordered, (Why wasn't I contacted?) Friday, Feb 23, 2024, installers replaced broken windows and took pics of flawed windows. Again, I refused to pay as job is still incomplete, However, I had signed the *************** contract.Installer said that is why I had warranty, but by now I did not trust this company to complete anything. The owner called me and was irate and very rude. When I asked why he was yelling, he stated "I am yelling because you won't pay me". When I asked for name/number of his lawyer, he gave name but not no. I did seek the advice of my lawyer, who wrote "this contract is beyond one-sided" favored toward the seller. Monday, Feb. 26, my son took the final payment of $5,479 to WW office.The 2 remaining flawed windows were replaced on Apr 15, 2024.This ordeal started in July 2023; completed in Apr 2024 for 16 windows. 9 months, $11,498.Apr 23, 2024, I sent a letter to CEO of WW in **, but never received response.I would never recommend this company. Lack of comm., promises broken; length! Many details spared.***************************

In response to your complaint, we are sorry you are still unhappy about something that has been completed for months. At the time of install, there were WARRANTY items that needed to be addressed, and they were. The install was complete according to the agreement you signed. Even after we explained that, you continued to refuse to follow protocol and be difficult and we continued in our committment to your project regardless of being paid on time.You received the replacement parts, as promised - we however, NEVER guaranteed an install date or a service date. That's impossible to do in our industry based on manufacturing, shipping and last but not least, weather delays. We apologize if you felt the owner was "yelling" at you, we were simply stating the facts, sternly only to find you continually going against policy and protocol throughout this process. We are thankful we were able to get the final payment and the windows completed for you and we can only hope that you will continue to enjoy them for many years to come.