Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
******** ****** was called out to do a plumbing repair work at my business location. Work should have took no longer than 1.5-2 hours at the most. But Technician ended up cutting my GAS line during the plumbing repair instead! So they now had to fix the gas line because of their mistake and finish off the plumbing work which was the main and only problem. After this techs told us they cannot turn the gas back on because we needed to change the entire gas line in the property according to them which would cost couple of thousands. Leaving my business out of gas not just I am losing business daily but ******** ****** expects us to pay them for something that is not a problem to begin with! Tried to reach out to the manager at 4pm but office clerk said he was already gone for the day! This is absolutely ridiculous the way they are going around to other businesses soliciting and adding more work even when no repair is needed. Awesome tactic to make more money. If needed to we will be going to the court.Business response
12/28/2022
Consumer Response /* (2000, 6, 2022/10/24) */ I had spoke to Shane(Manager) the next day and he was very helpful and took care of the everything for us.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.