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Find a Location

Union Square Credit Union has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Union Square Credit Union

      1401 Holliday St Wichita Falls, TX 76301-7108

    • Union Square Credit Union

      2903 Kemp Blvd Wichita Falls, TX 76308-1016

    • Union Square Credit Union

      909 W Kramer Rd Burkburnett, TX 76354-2641

    • Union Square Credit Union

      2nd and Ave F Building 212 Sheppard AFB, TX 76311

    • Union Square Credit Union

      PO Box 6050 Sheppard Afb, TX 76311-0050

    Business ProfileforUnion Square Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Union Square Credit Union has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Union Square Credit Union

        1401 Holliday St Wichita Falls, TX 76301-7108

      • Union Square Credit Union

        2903 Kemp Blvd Wichita Falls, TX 76308-1016

      • Union Square Credit Union

        909 W Kramer Rd Burkburnett, TX 76354-2641

      • Union Square Credit Union

        2nd and Ave F Building 212 Sheppard AFB, TX 76311

      • Union Square Credit Union

        PO Box 6050 Sheppard Afb, TX 76311-0050

      Location of This Business
      1401 Holliday St, Wichita Falls, TX 76301-7108
      BBB File Opened:
      1/1/1985
      Years in Business:
      67
      Business Started:
      4/2/1957
      Business Started Locally:
      1/1/1957
      Business Incorporated:
      4/2/1957
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Contact Information

      Customer Contact

      • Mr. Pat Murray, Executive Vice President
      • Monica Davis, Senior Vice President
      Additional Contact Information

      Fax Numbers

      • (940) 720-8070
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/09/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Union Square runs every phone call into a defunct "virtual assistant" to screen all calls. Their internal phone system is completely defective and will hang up on callers without warning or reason. This happens every time I call and has yet to be corrected. I have mentioned this each time I do get through to a person. The system has only gotten worse since joining USCU. My first time calling into USCU took 9 attempts to get through to a person. This last attempt has taken 50 calls and counting now they are closed I got through once and was hung up on after one sentence. Several more calls and Im still nowhere. During calls, the virtual assistant will attempt to redirect callers into its own resolution system at every opportunity. The issues I'm calling about are never something that can be resolved by a robot. I stand to lose over $1000 and my familys first homebuying opportunity because of USCUs failure to process this payment or contact me to let me know that they held it up and canceled the transaction. We just began banking with USCU and our customer experience has been fine... until it goes wrong, then it has been catastrophic.
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB serving North Central Texas

      BBB Reports On

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