ComplaintsforReliable Roofing and Foundation Repair
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Complaint Details
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Initial Complaint
11/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
***** ******* with Reliable Roofing re-shinkled our home (I cannot locate the warranty and upgrade which impacts homeowners insurance). A previous request was answered with 'not our problem' so I tried to use what paperwork I had but to no avail. Have reached out again, left message, went to their business - no one present; no phone call. ..my mistake, no doubt but we are talking about a 1k plus in premium reduction..thank youBusiness response
03/17/2023
Business Response /* (1000, 7, 2022/12/19) */ There are 2 warranties that come with a roof. 1. The labor warranty provided by Reliable Roofing. That is for 2 years and expired in 2015. 2. The shingle warranty which is provided by the manufacturer. The customer would have to reach out to the shingle manufacturer for questions regarding shingles The complaint is listed under warranty so that is the response to warranty. The customer say he doesn't have his class 4 paperwork. That was provided at the time the roof was put on. An original document was created and given to the customer. We do not keep copies. It's not possible to recreate because information from the packaging was used to create this document. It changes monthly. This was almost 10 years ago. I hope this helps. ***** ****** Reliable Roofing Company
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.