Complaintsfor2 Chix Can Do It

• Initial Complaint

  01/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On or about December 14, 2022 I submitted a deposit of about $420 to this company to get construction work completed. On or about the very next day I requested to back out without signing any documentation of work promised. After being harassed by this company, both parties agreed that the the work will not be completed and a refund would be issued. I was then promised the deposit money would be returned within 5-7 business days, around the 1st of January, etc... After many text messages and calls stating my deposit would be returned, I have yet to receive my deposit back. I have been threatened by this business and have been told many lies about getting my deposit back. It has been about a month now with no resolution in sight. I have an invoice unsigned of an estimate, a cancelled estimate, all text messages stating a refund was due back, and all messages showing threatening nature. When stating we will be forced to move this issue to a legal nature we were ultimately told that "welcome to *****" and that we will not get our deposit back unless we hire an attorney. We were notified that the business will not contact us anymore on or about 12 January 2023. I would like help with working with this company to easily resolve this situation and have my deposit returned because no work has been completed and there is no legal documentation stating that a no refund policy was in effect. All documents are attached.

  Business response

  02/05/2023

  the customers were given an estimate that specifically stated materials were not included in the estimate. On the evening they paid their deposit they were reminded and agreed to providing the materials. The deposit was to be paid in order to secure a start date and when it was paid a start date and work schedule were established therefore fulfilling that agreement. The next day the customers wanted a full refund because they found someone to do the work cheaper. I intended on giving them a partial refund but after being harassed by the customers and going through an unrelated situation financially we became unable to give them the partial refund . We never stopped communicating until they mentioned a lawyer and at that point we cut communications an awaited the call from the attorney. We regret the circumstances but in no way feel we have wronged the customers.
  See Attachment/File: Screenshot_20230127-232434

  Customer response

  02/07/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  We do not accept the response from this business.
  
  Both parties agreed through arbitration in less than 24 hours of a deposit that a refund with no penalties will be provided. It is stated on the estimate/agreement about this business' rules and practices. In these business rules it clearly states that arbitration is the only way to change the agreement. Arbitration was accomplished.
  
  Furthermore, the estimate was vague and not defining a full explanation of work. On the estimate, it is not stated clearly that materials will not be provided and that the work to be done was labor costs only.
  
  If the business lost their customer's money within 24 hours (of which no materials were bought), then their financial and business management needs to be questioned. If they are lying about not providing the refund after arbitration, then deceptive business practices needs to be questioned in the court of law.
  
  We have made multiple attempts to get our money back. It has been shown the business had intention of providing a full refund from our arbitration and ensuing messages. We told the business that we will be speaking with legal representation, of which we acquired. We are still trying to remain peaceful without penalizing the business. We are still seeking our refund after two months now. If the business will still not surrender our money, then we are ready to elevate. But again, we would rather close this out peacefully and leave the business in good standing.
  
  The decision is on the business, please make a smart choice and provide our agreed upon refund.

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