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ComplaintsforEcono Lodge
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I booked this hotel through ********* for $60.97 on March 12, 2022, upon arriving and checking in I was told they needed a $25 deposit in which I paid in cash. I was told I would be given my deposit back upon checking out. Once I checked out I was not given my $25 and I forgot to ask them to give it back which I shouldn't of had to. Upon returning to ************* Texas the next weekend I contacted the hotel to let them know that they did not return my deposit and they told me too bad it was gone in those exact words. Then I asked where was the policy that stated if I didn't get my deposit on the day of checking out that I would not receive it. He told me if I didn't like it do what I had to do and he doesn't care, so now I am. My money was taken from me and I was disrespected utterly simply for asking questions in a very professional and calm tone. I will not be returning to this hotel and I will be on every single website and blog letting people know not to give their money to this business . Please Better Business Bureau please make this known and help me to receive my money back thank you so much.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.