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ComplaintsforPerm-O-Green
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/11/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
My husband signed us up for monthly services approximately 3-4 months ago. We have two large dogs and have asked that the technician give us a call before arrival so that we may secure our dogs. The technicians have yet to call before arrival posing a risk to the technician. Furthermore, the technician does not do the entire yard or alley unless my husband asks him to complete the job. My husband is frustrated at not receiving a call back from management after attempting to speak to management 3 times. A lady finally called him back today 05-11-2022 and accused him of "cussing out" the technician. My husband did not cuss out the technician but did say a cuss word while speaking with the technician. He is frustrated as this has been an ongoing problem for the past 3 months. The technician did not spray today and we would like a refund for todays service and any remaining service left on the contract as you guys are not holding up your end of the contract.Business response
06/15/2022
Business Response /* (1000, 8, 2022/05/13) */ We Did not charge for the missed service, we refunded the balance of the monies left on their prepaid portion and refunded for the 2 services we provided. We canceled the account and they no longer owe a balance and we no longer service the property
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.