ComplaintsforJC Mobile Mechanics

• Initial Complaint

  03/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Called for mobile repair service on 2-25-23. Have routinely asked for quotes for the price of service, finally received a spreadsheet of costs today, have asked for a formal invoice as well as any and all warranty for parts and labor. They have refused to provide. Claim our vehicle will be held until a wire transfer is made, also, will charge a daily fee for holding vehicle and yet have not provided documentation of costs nor provided bank wiring instructions.

  

  Business response

  03/09/2023

  Customer did request service this was a major job which customer new of this we updated the driver through out the process and informed owner of updates as they requested them if updates were available.. the Drive line of this BIG RIG broke/came loose and damaged multiple areas on this rig. wiring had to be fixed, airlines, and the culprit the drive line/bearings and yoke, had to be fix of course. We told the customer on multiple conversation that we could not provide an estimate due to the type of damage which. (*****).
  
  Customer requested itemization on ****** after Job was finished provided spreadsheet with the requested information. Vehicle was completed the afternoon of 3-8-23. All this was provided at the time of this notification. Customer new this already.

  Customer response

  03/10/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  A pdf listing was provided on 3-7-23 at 6:45 pm by email that included numerous errors in the addition calculations of time and costs, I had to create the actual spreadsheet myself to prove the errors. No detail of what the labor was for, as an example it showed for 1 day - 3 people for 3 jobs total $3000. On 3-8-23 we asked for an invoice that included documentation of charges, labor and parts with the warranties and before it was provide we were threatened with accruing storage Fees if payment not made. There was never an estimate of charges provided even after numerous requests. Company states in this reply that the work was completed on afternoon of 3-8-23, yet according to their own pdf documentation received on 3-7-23 there was no labor charged after 3-7-23. In order to obtain the return of our vehicle we were held hostage for a total bill of $22,085, which was a moving target as the original pdf listing was for $26,648 but when challenged on the accuracy of the information it changed and as detailed on the last pdf listing received as a "supposed Discount of $4,613" but only if it was paid by 4:45 pm the afternoon of 3-8-23. The invoice and supporting pdf sheet was received by email at 3:49 pm on 3-8-23. The banks wire cut off time is 3:30 pm on any given business day therefore when we arrived in *************, ** from *****, ** on the morning of 3-9-23 we were told the "discount" was no longer valid. A check was given in the amount of $22,085 on 3-9-23 after they called our banker and challenged the wire cut off time and were guaranteed of sufficient funds.

• Initial Complaint

  10/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  TRUCKING RELATED INCIDENT: Our driver was seeking repair work on her trailer. It was a very simple fix that a repair shop did for $67.99, since this was a road call our quote was for $550 which we agreed to. Their worker left and didnt return for a few hours. Job was eventually completed but well after hours. In the monring their manager called me requesting an amunt of $2400 total for the invoice. They threatened our dirver and her son to get out of the vehicle leaving them stranded on the side road and to tow the vehicle to their shop until this bill was taken care of. Both I and the driver felt helpless. We didn't know who to turn to. They made sure that we felt hopeless. They made dozens of phone calls bothering us throughout the night for payment. Worker kept banging on the truck making sure my driver didn't get any rest throughout the night. Every shop and mechanic I spoke to was appauled with this. If I can't turn to the BBB for help then who can help us?

  

  Business response

  01/14/2022

  Business Response /* (1000, 17, 2021/12/08) */ You requested road side assistance at the Loves at the Randalet, OK exit on I44 and we are located in Wichita Falls, TX. Our rates are port to port, $150/hr, 2hr min, $1.50 per mile, plus cost of parts for big rigs. We received your call @5:36 pm 10-6-21 and dispatched our tech immediately. We did not start charging you until 6pm. The part numbers you sent us for the seals were not correct and our tech had to locate the correct ones. Once the job was complete approximately 12am 10-7-21 we were unable to reach you for payment. We tried to call you all night and you did not respond until 7:30 am. (We have the call logs as proof) You were also verbally abusive to our dispatcher this morning when we were finally able to reach you for payment. Our policy is that we continue to charge labor while our tech is on site and until payment is received. We have been taken advantage of to many times to not ensure we are paid for work completed, prior to releasing the vehicle. We did not receive payment from you until 9:30am 10-7-21. If you have any other questions or concerns you can contact us at XXXXXXXXXX.

• Initial Complaint

  08/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Called for a roadside repair for one of my semi trucks for a job the dispatcher quoted " quick easy job" replace a 5 dollar fitting on an air tank. 5 hours later i get a bill for 1028 dollars. A job that takes 10 minutes to complete. Became a 5 hour job. Even the "mechanic" didnt know why they were charging so much. Their service truck doesnt have any parts or tools. I sent them a picture of the part needed to make sure we had no issues. This place is a ripoff.

  

  Business response

  01/18/2022

  Business Response /* (1000, 25, 2021/12/13) */ This road call was located outside of town and we charge from the time the road call come in until the time our tech returns to the shop and mileage to and from the truck location. Also it required a truck specific part that our tech and dispatcher had to search multiple part suppliers to attempt to locate. The part that was required was unavailable. The diver approved the fix that was completed on the truck to get the driver on the road. This was not the simple fix as described by the complainant. The driver/company was charged correctly according to the labor performed, parts used and mileage driven.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩