Business ProfileforLancaster Memorials
Current Alerts For This Business
On June 16, 2023, BBB notified Lancaster Memorials of concerns in consumer complaints regarding the company's marketplace practices. Specifically, BBB identified a pattern of complaints where consumers alleged that:
- The company has failed to deliver the product that has been paid for in full or with a 50% deposit.
- The business was deceptive when giving the consumer a time frame for delivery of their product.
- Unreasonable delays for the delivery and/or installation of product
- Difficulty contacting the business over the phone or via email; and/or when going by their physical location to discuss, the office is locked, and any messages left with an employee in person or via phone/email requesting a call back from the owner, were ignored.
Furthermore, BBB also noted in the review of complaints that only after consumers filed a BBB complaint, the company then resolved the issue, however; this only applied to 31% of the complaints reviewed.
BBB requested the company's voluntary cooperation in eliminating the identified pattern in consumer complaints by providing a written response outlining the steps the company will implement to avoid future complaints of the same or similar nature.
As of July 12, 2023, Lancaster Memorials has failed to respond to BBB's inquiry and pattern of complaints.
Additional business information
On June 16, 2023, BBB notified Lancaster Memorials of concerns in consumer complaints regarding the company's marketplace practices. Specifically, BBB identified a pattern of complaints where consumers alleged that:
- The company has failed to deliver the product that has been paid for in full or with a 50% deposit.
- The business was deceptive when giving the consumer a time frame for delivery of their product.
- Unreasonable delays for the delivery and/or installation of product.
- Difficulty contacting the business over the phone or via email; and/or when going by their physical location to discuss, the office is locked, and any messages left with an employee in person or via phone/email requesting a call back from the owner, were ignored.
Furthermore, BBB also noted in the review of complaints that only after consumers filed a BBB complaint, the company then resolved the issue, however; this only applied to 31% of the complaints reviewed.
BBB requested the company's voluntary cooperation in eliminating the identified pattern in consumer complaints by providing a written response outlining the steps the company will implement to avoid future complaints of the same or similar nature.
As of July 12, 2023, Lancaster Memorials has failed to respond to BBB's inquiry and pattern of complaints.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 1709 Seymour Hwy, Wichita Falls, TX 76301-2117
- BBB File Opened:
- 7/24/2008
- Years in Business:
- 45
- Business Started:
- 5/9/1979
- Alternate Business Name
- Bret E Hanes Law Office
- Lancaster Memorial
- Winters Hayes Monuments
- Contact Information
Principal
- Bret E Hanes
Customer Contact
- Bret E Hanes
- Robert Lancaster, President
- Mr. Bret Hanes
- Additional Contact Information
Phone Numbers
- (940) 872-2244Other Phone
- (940) 552-7581Other Phone
Email Addresses
- Primary
Website Addresses
- (940) 872-2244
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ann J
1 star10/01/2024
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