ComplaintsforPatterson Auto Group

• Initial Complaint

  01/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a new 2017 Hyundai Sonata from Patterson's Hyundai back in May 2017. I have had a lot of problems with this vehicle since I purchased it. I has had oil in the spark plugs well and is also leaking oil and they can't find out where it is going because its not leaking out on the driveway. I have taken the car in because it hesitates when going up a hill or when starting from a red light and also when trying to accelerate on the freeway. The check engine light has come on several times and 3 times I have drove it to the dealership in limp mode and they still cannot find the problem. It took them 3 visits with the check engine light on to fix the EVAP system. I would take it in and within a day or two the light would come back on. I am afraid to drive this car out of town in fear it will break down. I took the car in on October 28, 2021 and didn't get it back until December 20, 2021. They had apparently parked it in the back parking lot and forgot they had it. I work during the day so usually when I am having the problem with the car they are closed. I was told by the service advisor David that I would have to drive the car until the engine locked up. This car had been in the shop numerous times in 4 years for the same problems. I was told they could not duplicate the problems or they would have to see the car running badly. I took a video of the engine shaking and jumping and also the front tires shaking and was told this is not good enough. David G****** at Patterson's told me if I had the money to pay for them to take the engine apart then they could do this. My car has 150,000 mile power train warranty. I am a 59 year single grandmother raising my grandson and do not have the funds for them to diagnose a problem that has been going on since the car had 30,000 miles on it and that they haven't been able to diagnose up until this point. It now has 69,900 miles. I bought this car brand new in good faith and Patterson's is not honoring the service issues on it.

  

  Business response

  04/20/2022

  Business Response /* (1000, 5, 2022/02/10) */ Mrs. ******** Has been to our shop several times. There have been times we could not duplicate her concern and we have made repairs being guided by Hyundai technical support. We have performed oil consumption test on her vehicle, and it has passed according to Hyundai Motor America's standards. Her vehicle has not presented any issue that we have not been able to diagnose or repair. She has made claims of the vehicle running poorly or making noise that we have not been able to duplicate. Her check engine light has been on several times for issues with the evaporative/purge system in the fuel tank. We followed all the guide tests, and the vehicle passed the leak down test. At which time technical assistance line with Hyundai instructed us to return the vehicle to the customer. The last time the check engine light came on and the EVAP system code was present we replaced the fuel filler cap because it is not apart of the guided test from Hyundai. Mrs. ******** has not returned for the check engine light coming on since that repair. The issue she has with the vehicle running poorly only presents itself while we are closed and when does bring the vehicle in there is not diagnostic trouble codes related to engine performance that would indicate the engine was ever running poorly since the last time she was at the dealership when we you have checked, and or repaired anything. The oil on the spark plugs was corrected by replacing the valve cover gasket which is unrelated to any oil consumption. You can look at Mrs. ******** service records we have honored her warranty and gone above and beyond providing her alternate transportation when she can demonstrate an issue with the vehicle, i.e. check engine light is on or codes are present. I have ridden with, and the service director for Patterson Auto Group has ridden with Mrs. ******** on several different occasions. At present the vehicle is not in the shop and the customer has not brought it in with a verifiable complaint. Consumer Response /* (3000, 7, 2022/02/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will fax all invoices from Pattersons. I also took my car back on February 1,2022 for the 2nd oil consumption test and it had almost no oil in it. Patterson's put oil in it and said to come back 1000 miles. Apparently my car had used over 4 quarts of oil.

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