Additional Information for Midwest Office Furniture, Inc.

• Midwest Office Supply

• Sue Finn

Principal

• Mr. Richard Finn, CEO/Owner

Customer Contact

• Mr. Richard Finn, CEO/Owner
• Sue Finn

North Central Texas and Southern Oklahoma

• Returns and Exchanges
  If you have made a purchase from Midwest Office Supply and for some reason need to return or exchange it, please read our policies listed below. Understanding and following these policies is the fastest way to resolve any issues or problems you may have experienced.
  
  Exchange Policies
  All products MUST be inspected upon being received to note any visible or concealed damage. Customer will notify Midwest Office Supply within 24 hours of any damage so that we can issue a call tag. If any product becomes defective within 30 days of the invoice date, it may be returned for a replacement, refund, or credit. It must be a manufacturer defect, shipping damage, or concealed damage to receive the replacement, refund, or credit. A 20% restocking fee will be assessed on all non-defective items returned within 30 days. We cannot accept returns on non-defective items after 30 days. Non-defective opened items are very difficult and time consuming to return to a manufacturer. As our customer, we will make every attempt to satisfy your needs however; we must forewarn you that some manufacturers have very strict guidelines in regards to returned products. Other fees may apply to returning items if the manufacturer will not accept them.
  
  No Product Returns Will Be Accepted Without A RMA Number. The RMA (return merchandise authorization) number must appear on the outside and inside of the returned product package for proper ID. Product returned without a valid RMA number will be refused at our receiving dock. The customer is responsible for return shipping charges on all returned products to Midwest Office Supply or a distribution center nearest to customer's zip code. If a customer is returning a damaged and / or concealed damaged item, a pre-paid shipping label will be emailed to the customer along with the RMA number.
  
  RMA Number Duration
  RMA numbers are valid for 10 calendar days from the date of issue per our distribution centers guidelines.
  
  Our Restrictions
  Product returns must be:
  
  *un-altered;
  *have a valid RMA number;
  *be the exact product which was shipped out;
  *be received prior to the RMA number expiration
  Our Return Process
  Upon receipt of the returned product, Midwest Office Supply will inspect it to verify that it is eligible for return and it is the correct product.
  
  If the item does not pass our inspection process, then Midwest Office Supply will have the option of returning the product with an explanation and / or not providing a refund.
  
  After inspection and approval of returned product, Midwest Office Supply will issue a refund or credit the customers account.
  
  

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