ComplaintsforCool-Temp, Inc. of Texas

• Initial Complaint

  04/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had siding and gutters put on by cool-temp siding of Wichita Falls. Sold me 12 down spouts on gutters and only installed 7. After every rain it pours from every seam on the soffix and eaves behind the siding. It has been about 8 months and every time I call Eddie the owner of cool temp about repairs he says he has my money and is not concerned about warranty. I have called 9 times and this last time he stated "live with it". I paid to have the other needed down spouts put on, now I just want my leaking siding fixed as the warranty promises.

  

  Business response

  08/29/2022

  Business Response /* (1000, 21, 2022/07/22) */ This letter is in response to an inquiry from the BBB regarding a compliant by one of my customers, Mr *** ****. Enclosed is a copy of the contract. There is no stipulation regarding number of downspouts. I charge 1 downspout for 30' of gutter and that is what I tell all my customers that request gutters. I charged **** for 7 downspouts. Also enclosed is our phone log which shows Mr. **** calling for the first time on 2/22/22 stating that his gutters were holding water and the water leaking from the seams of fascia capping and soffit. Mr. **** called my office 2 times to complain. I contacted Mr. **** personally from my cell phone to follow up and to schedule repairs at least 3 times. Mr **** contacted my company to repair and side the exterior wood on his home and to install gutters. Mr **** never had an issue with the siding work except upon completion he did not like the downspout locations for the gutter or the number of downspouts. Cool-Temp subs out all our gutter installation to North Texas Seamless Gutter Co of Wichita Falls. I have used NTSG for many years. Before the **** job rotated up to start, the owner and principal installer of NTSG was arrested and sent to prison. His wife and son took over the business. I gave them the opportunity to continue to do my gutter jobs. I gave them Mr.Huffs job to complete. They proved that they were incapable of doing the work to my standards. After several complaints by Mr. **** and sending NTSG back over to fix the issue on 2 different occasions, Mr **** called me and was extremely upset. I told Mr. **** that I would send my men who did the siding work to make the necessary repairs but they were not immediately available. It took about a month before I could get my guys off their current job and over to Mr. ****. Once my guys got to **** they identified the leaking problem was being caused by the poor gutter flashing installation. My guys rehung the flashing and sealed the potential problems. Mr, **** needed a rain to make sure we had all the problems fixed. I waited for over a month for rain. When we got rain I called Mr. **** to see if we had addressed his concerns. He was in the emergency room but told me everything was fine except for a small leak under the middle of chimney. He said everything else was good. I told him I would send my guys back out in a couple of weeks to take a look at chimney. His words were "no problem as soon as we could get to it was fine". This was the same day he spoke with you. I have called Mr. **** 3 times since to schedule with him but he will not answer my calls or return them. As soon as he will get back with me I will send my guys back out to take a look at trim in middle of chimney. Respectfully, Edward M********** Case ******** *** **** Contract does not state number of downspouts. I charge customers 1 downspout/30' of gutter. I charged him for 7 downspouts. (see attached contract) See attached for a copy of the Cool-Temp phone log

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