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Complaint Details
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Initial Complaint
12/10/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Norco shipped a medical device and supplies to my home without my authorization on 11/12/2021. On the day the equipment arrived I contacted Caitlin *********** ********@norco-inc.com through email and telephone. She emailed me a return shipping label and UPS picked the package up the same day. I was assured that neither I nor my insurance company, United Health Care, would be billed. I received another delivery from Norco for supplies for the equipment that I had already returned. Caitlin assured me again that she would put a stop to the shipments. Today I received a bill from Norco for $311.17 for all of the above equipment. Account #: DTSJ5, Invoice #: XXXXXXXX. My health care provider has also been billed. I want all charges to myself and United Healthcare reversed immediately. Neither I nor United Healthcare owe Norco any amount for this unauthorized shipment of medical devices and supplies.Business response
01/14/2022
Business Response /* (1000, 5, 2021/12/10) */ In response to case number:XXXXXXXX, the complaint has been issued to the wrong Norco company. We are Norriss Construction, DBA Norco. We do not, in any way, handle medical supplies. Our business deals with windows, doors, and screens. Please remove this case from our file. There seems to have been some sort of mix up as this case doesn't not pertain to our business in the slightest.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.