At-a-glance
Overview
Business Details
- Location of This Business
- Wimberley, TX 78676-3337
- BBB File Opened:
- 12/20/2021
- Years in Business:
- 2
- Business Started:
- 12/7/2021
- Business Incorporated:
- 12/7/2021
- Accredited Since:
- 4/28/2023
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Matthew Lundgren, Managing Member
- Mrs. Tiona Turner-Lundgren
- Contact Information
Principal
- Mr. Matthew Lundgren, Managing Member
- Mrs. Tiona Turner-Lundgren
Customer Contact
- Mr. Matthew Lundgren, Managing Member
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Walter G
01/19/2024
Ranch Road 12 Contractors LLC Response
01/21/2024
*************,
It seems that there is a disconnect here. We have not dismissed your sheetrock claim. We attempted to handle your concerns immediately. You told us you'd rather wait.
Your warranty has not expired as of yet. You have a 1 yr workmanship warranty that starts the day your job is completed. Your completion date was in March of 2023. Therefore, your warranty expiration is in March of ****.
You had a warranty claim that was investigated and determined to be water damage to your flooring that was not caused by our work. That claim has been dismissed as a result.
There is also some sheetrock work that needed to be fixed, a repair I told you repeatedly I would handle. I offered to handle it immediately. You told me you would prefer it to be later in the year. You preferred fall or winter.
I have not heard anything from you since the water damage claim. Not one word. Not one text. Not one phone call. Nothing. Our understanding was that we would hear from you when you felt you were ready to have crew members back at your home.
My calendar has you set for a follow up call for February 1st to remind you that your warranty is about to expire and to follow up with the sheetrock claim.
We ask that all disagreements be addressed with us first. You're warranty is still valid. If you'd like to discuss getting you on the schedule for warranty work, you have our email addresses and telephone numbers. We have not been hiding from you nor ignoring you. Your complaint is misplaced as nobody denied your claim and we attempted to rectify the concern in the 2nd quarter of 2023.
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