ComplaintsforThe Right Step Hill Country
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Complaint Details
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Initial Complaint
05/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I went to Right Step rehab in ********* Texas for a medical Detox. The experience was good and I have no issue with paying the bill. The problem is that the Right Step will not provide information about what I am paying for, how much was billed to insurance, or what my account balance is. The bills they send simply have an amount to pay by a given date with no other information. Once they even they did an automatic charge from my debit card. I have contacted them by phone and through their website requesting this information and each time they have said they will call or email me back. Each time there is no response. What I want is a bill explaining what we owe, what insurance has payed, and a breakdown of what we are paying for. A bill without this information is unacceptable. Best,***************************
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Contact Information
440 Fischer Store Rd
Wimberley, TX 78676-6158
Business hours
Today,12:00 AM - 12:00 AM
MMonday | 12:00 AM - 12:00 AM |
---|---|
TTuesday | 12:00 AM - 12:00 AM |
WWednesday | 12:00 AM - 12:00 AM |
ThThursday | 12:00 AM - 12:00 AM |
FFriday | 12:00 AM - 12:00 AM |
SaSaturday | 12:00 AM - 12:00 AM |
SuSunday | 12:00 AM - 12:00 AM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.